drewb wrote:Cannondale - replaced the frame super fast and super nice.
Trek - as above with Cannondale - with help from LBS whom I have dealt with for years. (even got to choose new Project 1 colours!)
Kuoata -the worst. lied and denied and strung everything out - got off on a technicality. never again.
Lifetime warranty counts.
Yes Lifetime warranty is a good thing.
I wonder if there is a difference with respects to where the frames are actually built (I think it is or atleast from manufacturers perspective)!?
Specialized, Scott, Cervelo (all none RCA) etc etc source frames from Asia and possibly can't have the frames repaired to same or similar status as a new frame (ofcourse according to themselves).
If we would look at frames like Guru, Parlee, Argonaut, Rolo, Cervelo RCA, Legend, Cipollini, Berk Composites, Time, Ax Lightness etc who actually build the frames themselves i wonder if the outcome is different. Mass produced frames are much cheaper to build compared to the frames with more labour costs.
I also wonder how many times a frame can be repaired before it should be replaced?
There is small possibilty to change a decision as manufacturer claims it's interpretative prerogative due to their skills.
How can you change a decision if you say you don't trust the repair and they say it is good, great as good as new?
Who can actually say what is right and prove a descion/ outcome is not right when they are 100% sure but you are not?
There is a big chance dealer/ shop will keep good will with manufacturer rather than you, one small customer.
Who really looks and ask what and how a warranty is exercised in detail, if a warranty is due to happen?
You would probably need that in print if you should have legal rights to your claims.
When it comes to (saving) money, it is not really easy being on the side were you ask for the more costly outcome.