wingguy wrote:wheelsONfire wrote:Frame was repaired or frame was exchanged?
How many times is it ok for a manufacturer to repair the same frame before they actually should replace it?
Does it matter if it is a premium frame or cheaper version?
I've dealt with multiple warranties for cracked frames in carbon, aluminium and titanium and whenever the warranty has been accepted the frames have always been replaced, never repaired. Worst manufacturer for taking responsibility probably Felt, best Cervelo.
I've heard only good things regarding Felt's customer service and warranty issue. Might just be local shop being a big mover of Felt bikes. Another one of those things in cycling where YMMV.