how do you replace Sworks heel pad?

[VTBike]

Looking for some help from anyone that's replaced the heel pad on 2013 or newer Sworks shoes.

Basically, my heel pad broke off, and all that I see is what looks like a screw that has the head sheered off of it, within a triangular insert that the heel pad goes onto. I'm wondering how one replaces this! Did the head of a screw actually break off, or does that entire triangle insert actually come out? I can't find any diagrams online. Wondering if i need to drill that screw out...

Thanks!

[SLCBrandon]

The pads are secured by screws with the head being inside the shoe, under the insole. Call Specialized customer service and they can get you new ones.

[VTBike]

Thanks!! I just needed to know the screw is accessed from under the sole. That solved all the problems. Much appreciated.