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THM Response
http://weightweenies.starbike.com/forum/viewtopic.php?f=3&t=126952
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Author:  ironman1 [ Fri Aug 01, 2014 9:59 pm ]
Post subject:  THM Response

Have a broke bearing seat on my Clavicula. I e-mailed them several times this week and still waiting for a reply. Curious if any anyone else had a hard time getting a response ? Previously they used to answer right away ?

Author:  mnmasotto [ Fri Aug 01, 2014 10:25 pm ]
Post subject:  Re: THM Response

August is a big vacation month in Europe and they are either at or getting ready for a big European Bike Show.

Author:  Weenie [ Fri Aug 01, 2014 10:25 pm ]
Post subject:  Re: THM Response


Author:  xnavalav8r [ Sat Aug 02, 2014 8:01 pm ]
Post subject:  Re: THM Response

My experience with customer service from THM was fantastic! I can only assume that, as mentioned, they are on holiday.

Author:  Juanmoretime [ Sun Aug 03, 2014 11:08 am ]
Post subject:  Re: THM Response

Another very positive experience working with THM. Maybe if Madcow see this he can add something since Fairwheel Bikes is the US distributor.

Author:  BruceCarnevale [ Sun Aug 03, 2014 12:11 pm ]
Post subject:  Re: THM Response

They definitely are on vacation and are preparing for Eurobike. I had a pedal issue with my Clavicula and one of them responded while he was on vacation. Try to be patient!

Author:  oldtrackie [ Sun Aug 03, 2014 5:29 pm ]
Post subject:  Re: THM Response

I had exactly the same problem recently. They wouldn't allow me to send it back to them direct, only via the shop I bought it from. Anyway, they repaired it with no charge - took about 5 weeks.

Author:  ironman1 [ Sun Aug 03, 2014 11:07 pm ]
Post subject:  Re: THM Response

Got back to me today, need to send it back to dealer. Feel much better now that I received a response.

Author:  Simon BP [ Mon Aug 04, 2014 10:43 pm ]
Post subject:  Re: THM Response

+1 experience with fantastic customer service from THM. I have had contact with THM twice, both times I have recieved better service than what would have been good enough. By far the best customerservice I have ever experienced!

Author:  Weenie [ Mon Aug 04, 2014 10:43 pm ]
Post subject:  Re: THM Response


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