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PostPosted: Sat Aug 16, 2014 8:14 pm 
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Joined: Thu Jul 26, 2012 1:21 pm
Posts: 28
A 2 year guarantee is ridiculous in this day and age!


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PostPosted: Sat Aug 16, 2014 8:31 pm 
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Joined: Wed Apr 11, 2012 3:40 am
Posts: 394
2 year guarantee and a 2 month wait, I'd get the frame and put it up on the sale section here, then move to another brand.


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Posted: Sat Aug 16, 2014 8:31 pm 
  • 2339.00 € (including 19% VAT)
  • 24 components


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PostPosted: Sat Aug 16, 2014 10:19 pm 
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Joined: Wed Jul 23, 2014 10:13 am
Posts: 10
Thank u for the replies to my post, it's good to discuss with fellow enthusiasts and to get your feedback , I did not want to appear Greedy with both my attitude and request but judging by the majority of replies I have received my request appears to be justified , I might consider putting a summary of these views to them and ask them for a comment or reply


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PostPosted: Sun Aug 17, 2014 7:33 am 
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Joined: Thu Jan 08, 2004 10:11 pm
Posts: 715
I worked in the bike business for years, trust me, you got a fair deal. For sure, a frame should last a lot longer then 2 years, but in this case 2 years is the warranty period you agreed upon when buying this frame. If the frame is out of the warranty period, all you can hope for is a commercial gesture. That's exactly what you got, so I would be happy with that.


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PostPosted: Sun Aug 17, 2014 10:46 am 
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Joined: Wed Jul 23, 2014 10:13 am
Posts: 10
Morning Oswald, thanks for your reply, I must add that the bike was not used for 6 Mths of that 2 year period as I was away in Lanzarote with a TT Bike , however I understand your point of view, it is somewhat annoying though to read the manufacturer admitting a mistake in their manufacturing process and the problem lands back at your doorstep

I didn't even consider Warranty when purchasing this bike , however it is certainly an area I will pay closer attention to in future when purchasing as it would appear there are big differences with manufacturers, Kestrel as an example I believe have a lifetime warranty on their framesets ,

I'm looking forward to receiving the new frameset as riding a TT bike up 10/ plus Gradients over the last 2 months has been hard work !!!!


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PostPosted: Sun Aug 17, 2014 3:59 pm 
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Shop Owner

Joined: Sun Jan 03, 2010 4:58 am
Posts: 476
Oswald is right. All the information was present when you purchased the frame. Companies collect extra to cover warranty issues. The frame would have been more money if they did have a lifetime warranty. If you chose not to ride the bike, that is not the company's fault.

Whatever you got was a goodwill gesture. They did not have to do anything. Funny how when people get something that they are not suppose to get, they are unhappy with it. Kind of like winning the lottery and complaining that you did not get enough.


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PostPosted: Sun Aug 17, 2014 4:32 pm 
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Joined: Wed Jul 23, 2014 10:13 am
Posts: 10
Afternoon Butcher, thanks for your post

Having previously ridden Bianchi and Colnago I experienced no such problems, I entered into this without considering warranty ( my fault) however for a 5 k frame you would expect it to last longer than that,They explained that oxidation will NOT be there at their new frames, because the bearings are directly in the carbon and the bearing from Shimano has plastic on the outside, so there is no more oxidation possible. I have seen this occur on other Storcks too, so it would appear to be a manufacturing flaw to me,that's my view of it anyway


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PostPosted: Sun Aug 17, 2014 5:29 pm 
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Joined: Sat Jul 29, 2006 2:36 am
Posts: 1171
Location: UK
When I first read this I thought you were getting a decent deal. As it's gone on, I feel the same. As it was out of warranty they could have said hard luck.

The way way i would look at it is that you're getting a new frameset for the price of the forks (hopefully at cost). If the the original frameset was in good condition and you were looking to upgrade to something newer and you sold it, how much could you realistically expect to make towards the new frameset? I bet you'd have to pay more than the cost of a pair of forks.

Also you should be able to sell the forks. Remember, they can be damaged in crashes and people may need a set with a longer steerer for example. That'll help against the cost of the new forks.

Finally, a lifetime warranty isn't always a lifetime warranty. Best to research what others have actually got when tried using the warranty process.

Glad you're getting sorted. Enjoy the new frame.


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PostPosted: Sun Aug 17, 2014 6:03 pm 
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Joined: Wed Jul 23, 2014 10:13 am
Posts: 10
Thanks 585 , charged Euro 500 for the fork plus I need to spend a bit extra for press fit bottom bracket as well, not sure the cost of that , glad to have finalised it , will put it all down to experience and yes am looking forward to getting back on road bike


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PostPosted: Sun Aug 17, 2014 7:27 pm 
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Joined: Fri May 25, 2007 6:43 pm
Posts: 1951
I'd have a look at your local equivalent to the sale of goods act. Gives you (usually) more rights than the manufacturers warranty, and tells you who you should be dealing with.

Pretty sure a reasonable lifespan for a bike frame is more than 2 years!


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