Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Galleries NEW FAQ Contact About
It is currently Thu Jun 30, 2016 2:54 am
Recently the board software has been updated and there are some known bugs/failures:
- Avatars are currently not being displayed ✔ FIXED
- Tapatalk connection is currently broken ✔ FIXED
- Avatars cannot be uploaded ✔ FIXED

Please note that we will soon do some changes in WW board template design in case to get a fully mobile/desktop responsiveness board!
If you find more errors please post it here: http://weightweenies.starbike.com/forum/viewtopic.php?f=7&t=139062


All times are UTC+01:00





Post new topic  Reply to topic  [ 7 posts ] 
Author Message
 Post subject: Tate Labs
PostPosted: Mon Apr 21, 2014 1:31 am 
Offline
User avatar

Joined: Wed Feb 23, 2005 6:47 am
Posts: 943
Location: Albuquerque, NM
Ordered a Bar Fly Spoon Garmin Edge mount for my Cinelli Ram stem about two weeks ago. Unique design and I was excited to get my Edge off my stem. After two weeks, I got an email from them saying:

Quote:
Unfortunately we had an issue with our recent run of the product. In testing we found that the Delrin used in the production was sub standard. This was an issue with our supplier. We're in the process of running another batch. Please stand by and we'll ship your order as soon as we can. We estimate that we'll be shipping parts again about 2 weeks from the time of this email.


Grr...not a big deal, but frustrating. Guess it will be better to get one that works right the first time.


Top
   
 Post subject: Re: Tate Labs
PostPosted: Mon Apr 21, 2014 1:39 am 
Offline
User avatar

Joined: Wed Feb 23, 2005 6:47 am
Posts: 943
Location: Albuquerque, NM
So my question was...anyone deal with these guys directly? I now see them at competitive cyclist for the same price. Should have just ordered it from them and saved the hassle.


Top
   
 Post subject: Re: Tate Labs
PostPosted: Mon Apr 21, 2014 3:59 am 
Online

Joined: Sun Apr 22, 2012 6:05 am
Posts: 94
Yes, i did and had good experience. I bought first gen garmin mount, crashed my bike a week later, broke the mount, and they replaced it for free. I only paid for shipping cost.

Sent from my C6606 using Tapatalk


Top
   
 Post subject: Re: Tate Labs
PostPosted: Mon Apr 21, 2014 6:00 am 
Offline
User avatar

Joined: Wed Feb 23, 2005 6:47 am
Posts: 943
Location: Albuquerque, NM
Good deal. Competitive wouldn't do that for me.


Top
   
 Post subject: Re: Tate Labs
PostPosted: Fri May 23, 2014 3:35 am 
Offline
User avatar

Joined: Wed Feb 23, 2005 6:47 am
Posts: 943
Location: Albuquerque, NM
Follow up. It has been six weeks and I still haven't received the part. He responded to one email saying they would ship the next Wednesday...two weeks ago. Now communication has ceased. I guess it is time to call the bank and get my money back.

It is a shame these small companies are so poorly managed. I am still waiting for my Camillio GSL micro brakes as well. Those are about four weeks over due. How do these companies stay in business with terrible customer support? I go direct to their website hoping to make them extra money to support small business by cutting out the middle man. Result is two products that are over six weeks in waiting to be delivered.


Top
   
 Post subject: Re: Tate Labs
PostPosted: Sat May 24, 2014 4:09 am 
Offline

Joined: Mon Oct 25, 2004 3:51 am
Posts: 94
Location: Detroit and Traverse City, Michigan USA
I had a near similar experience with the same mount for the Cateye Stealth. Even though the (2) mounts I purchased worked fine............. Tate and Competitive sent me (2) brand new mounts. No returns required. So now I have (4) BarFlys that all work perfect! I would suggest a bit of patience, it may take awhile. These guys seem to just want to get it right.


Top
   
 Post subject: Re: Tate Labs
PostPosted: Wed Jul 02, 2014 12:29 am 
Offline
User avatar

Joined: Wed Feb 23, 2005 6:47 am
Posts: 943
Location: Albuquerque, NM
Six weeks later an nothing from Tate. They won't even reply to emails about refunding my money. Now the fact they don't list a phone number, looks like I am out the $40 I spent back in April on an in stock product. Warning from me about them...buy from a retailer and not them. Their online store means nothing and you can't contact them for refunds.


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 7 posts ] 

All times are UTC+01:00


Who is online

Users browsing this forum: Nebby, Yahoo [Bot] and 36 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited