I ordered a set of GSL micros on 21 April. Was told they were in stock and ready to ship. Ted was super friendly and gave me a $100 trade in credit on my 2005 Zero Gravity brakes. He told me to hold off shipping them till I received the new brakes. Two weeks passed and I inquired as to the status of the order. He said he was going through some personnel issues and they would be built by him and out the door. Two more weeks go by, and nothing. I called him and spoke with him the Monday before Memorial day, he assured me I would have them for the long weekend to ride. That was a week ago again. Still no brakes. Every time I talk with him he promises they are going out the door. Nada. I checked the website today, and now the price is even lower than what I paid for the brakes and he is still selling them. This is perplexing. So now I have to send my old Zero Gravity brakes in to him and still pay $30 more than if I were to purchase them today.
Here is an email from 5 May
Hi Matthew ... Headed to you tomorrow. Sorry for the delay.
Here is one from 16 May
I am working on a machine repair but I will check on your order as soon as I get back to the office.. I think it did ship.
Called him 23 May as I had heard and received nothing and was promised they were coming by that Friday. Still nothing. I do see that instead of shipping my brakes he has had time to come here and say how he will be making things better the whole time sitting on my order.
Ted...please ship me my brakes. I had faith in your company because of the amazing performance my ZeroG brakes gave me over the last nine years. I truly believe you make a good product, but please deliver them. No more excuses, just tell me when they are really coming instead of telling me stories that you can't live up to.