but lewolive, you only talks about the products, not the thing peoples here in the thread talks about, poor service
I would like to be clear. The biggest issues happened in 2010-2011: change in the team with unskilled employees. I precised that there has only a few structural issues and that the majority of the issues came from a bad assembly.
On all my visits, the number of brakes to be serviced was between 7-20 sets, which is not a phenomenal number compared with the number of brakes sold. When I visited 6 months later, I have never seen the same brake set to be serviced than the ones there were 6 months earlier. So, I think that the majority of the brakes are really serviced within 6 months.
But what I'm sure is that Ted is loosing an amazing time with waiting for servicing the brakes. It takes so less time to do it immediately instead of waiting just 2 weeks...
The idea of the restructure is to produce a limited number of brakes at full price and to stop offering discounts to customers. Instead of that we'll raise the overall quality of the products with a perfect supply chain. The problem with a large team is that you have to produce a lot of products to absorb the labor costs. So, when the sales are not regular you need to offer discounts to retailers ready to buy a large stock at the same time. Then, the pressure is on the team and they make mistakes in the production, and the mistakes that they make may be more expensive than what they have produced. Then, retailers don't make the job that they should assume. On Ciamillo brakes, 80% of the issues may be serviced by a dealer with basic tools. When retailers buy brakes and never buy Ciamillo spare parts, they clearly want to make money and not assume any service to their customers. But in 2014, customers want a good service for goods bought through internet and we have to be good about that. Check the other brands, they are all offering free training to dealers. Ted offered me an awesome training at the shop. All brands need to be supported by efficient dealers who know the products. Too many customers returned brakes to dealers because there was an e-clip missing, one thing that should be fixed by dealers because it's more and adjustment than an issue. (Sometimes we mount 2 eclips on the cam instead of 1 in order to adjust the play in the quick release, of course all brakes sold have at least one eclip).
Servicing Ciamillo brakes is something expensive for me but I assume it because I want to satisfy my customers in order to sell again Ciamillo brakes or other brands. So, it's one reason for which my prices are higher than in the USA. Too many European people are buying micros from the USA or unofficial dealer. That's a real problem for me and that's the reason why Ted is giving me the charge of the entire Europe.
All European people know that we have to pay import duties and VAT in Europe and that's why our prices in Europe will be 30% higher than in the USA.
To conclude, what I'd like to say is that Ciamillo brakes are made with the highest raw material and process available. They are designed to be used at least 20 years. However you may need assistance to change small parts or to improve the efficiency of your brakes.
On the french forum veloptimal, we are sharing our experience with the products and explain how to improve the efficiency. That's something I don't see enough on weightweenies Ciamillo threads.
So, please send pictures into the thread and explain what's your problem or what you'd like to improve on your brakes.
If you don't have a reply, please contact me or Ted through weightweenies message center. I'll personally reply to your messages even if you didn't bought the brakes from me.