Ciamillo is Restructuring
Moderator: robbosmans
Ciamillo is Restructuring for Better Lead Times, Customer Service, and Quality
I am in the process of changing the way I do business for better customer service and quality. Manufacturing of my designs has been taken back to the artisan level with no employees and no dealers. Now I make everything at Ciamillo myself. Although this means the best product ever produced out of Ciamillo since the early years (2002-2005), please have patience in this transition when attempting to reach me as the majority of my day is spent on the shop floor making parts. Lead time estimation and communication with my customers is improving on a daily basis as I remove the burden of large dealer orders and deal directly with you, the end user.
Dropping dealers will soon have me freed up to have more time to work with each and every one of my direct customers. Not having employees means that each and every part on every product made here is done by me. The machining, molding, finishing, anodizing, padprinting and shipping. This means that the quality of each step is greatly improved and the craftsmanship in the final product is to my personal standards - the very best.
Ciamillo has dropped the ball on some of you in the past and for this I am very sorry. I would like to win back your loyalty and have the resources to provide replacement or refund on inferior product that may have been released when I had employees doing production.
I am very sorry for any inconvenience in not getting a response from me right away and I will respond to your request as quickly as possible when you email me at tciamillo@gmail.com.
If you need to speak with me urgently, please call 770-364-7933
Thanks,
Ted Ciamillo
I am in the process of changing the way I do business for better customer service and quality. Manufacturing of my designs has been taken back to the artisan level with no employees and no dealers. Now I make everything at Ciamillo myself. Although this means the best product ever produced out of Ciamillo since the early years (2002-2005), please have patience in this transition when attempting to reach me as the majority of my day is spent on the shop floor making parts. Lead time estimation and communication with my customers is improving on a daily basis as I remove the burden of large dealer orders and deal directly with you, the end user.
Dropping dealers will soon have me freed up to have more time to work with each and every one of my direct customers. Not having employees means that each and every part on every product made here is done by me. The machining, molding, finishing, anodizing, padprinting and shipping. This means that the quality of each step is greatly improved and the craftsmanship in the final product is to my personal standards - the very best.
Ciamillo has dropped the ball on some of you in the past and for this I am very sorry. I would like to win back your loyalty and have the resources to provide replacement or refund on inferior product that may have been released when I had employees doing production.
I am very sorry for any inconvenience in not getting a response from me right away and I will respond to your request as quickly as possible when you email me at tciamillo@gmail.com.
If you need to speak with me urgently, please call 770-364-7933
Thanks,
Ted Ciamillo
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Ted, that is good to hear - I was fond of my early ZG brakes and had good service from you.
There are indeed a few, if not several, horror-stories out there.
There may be willingness to understand the problems you describe and for us all to move on, but the willingness will last only as long as the experience is good, and will rely on fully restitution of those who have been wronged. I would hope that WW is a crowd who will embrace truth and reconciliation, but the hard work has to be done by you in repairing past wrongs and rebuilding a reputation.
Good luck.
There are indeed a few, if not several, horror-stories out there.
There may be willingness to understand the problems you describe and for us all to move on, but the willingness will last only as long as the experience is good, and will rely on fully restitution of those who have been wronged. I would hope that WW is a crowd who will embrace truth and reconciliation, but the hard work has to be done by you in repairing past wrongs and rebuilding a reputation.
Good luck.
Thanks, I will do my best.
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Ted, so you want us to believe that some how customer service is going to magically get better because you are dropping dealers? That makes zero sense. Poor customer service has been going on for years. Doubt this will change anything as you won't have time to take care of customers if you are in your shop all day making parts. I will never buy any of your parts ever again. Sorry.
Mods, if you are going to delete 'carbonLORD's' thread, at least have the common courtesy and consistency of deleting this thread as well. That is only fair. Either you let free speech reign, or if you don't want to get in the middle of an issue you delete this thread as well. I look on with anticipation to see what choice you make. I have a pretty good guess what option you will take and I am saddened by that.
Mods, if you are going to delete 'carbonLORD's' thread, at least have the common courtesy and consistency of deleting this thread as well. That is only fair. Either you let free speech reign, or if you don't want to get in the middle of an issue you delete this thread as well. I look on with anticipation to see what choice you make. I have a pretty good guess what option you will take and I am saddened by that.
I'm sorry to hear that Tranzformer but I am willing to make up for poor past performance and am doing my best to reach a manageable state with the business.
While I have a hard time believing that customer service will get better as a one man outfit, I still like the products. I have 3 sets of brakes, neg g, zero g, and gravitas, and they all perform better than some of the other lightweight options out there. They are finicky to set up, but once done, I've never had a problem. So if you can improve on what you already make, I'm all for it!
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Agree.....this makes me actually consider buying direct from Ted in the future. I disagree with the mods decision to delete CarbonLords thread because I think both sides of the story need to be told. However, i think any beef with Ted needs to be taken to PM and we should support him having the opportunity to make things right and reinvent his brand.
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I like the stuff Ted makes but have seen some of the bad reviews on here about customer service. If you set up a business then it has to be able to deliver the product to the customer. It does not matter how exclusive or original the product is you have to have a system in place were customers get the product they have paid for. A lot of us have had bad dealings with company's who are household names and have a huge profit turnover and these are company's who have huge financial profits to take quite a few hits. I think Ted is doing the best he can and it would be awful to see Ciamillo or any other specialised bike part maker go under. I for one hope things go well for Ted and he can carry on making some great bike parts and finally give the customer the service that is warranted. I would like to see Ted make a set of brakes to match my Orions for weight,91 grms pair. Come on Ted you can do it.
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xena wrote:it would be awful to see Ciamillo or any other specialised bike part maker go under.
Agreed... with the exception of Specialized.
I personally don't have any issues with Ted's products namely in the past neg G and first gen Gravitas. I'd buy again.
Any companies will have horror stories, and one bad apple doesn't mean apple tree is gone. Hope for the best future to any small workshops. Atleast Ted is honest about his situation and explaining his business model, it's his choice, and we shall see... Sell less of better premium products, or sell a tons of inferior products for cheap and everyone will buy?! Your choice... I'd prefer the first. Good luck
Any companies will have horror stories, and one bad apple doesn't mean apple tree is gone. Hope for the best future to any small workshops. Atleast Ted is honest about his situation and explaining his business model, it's his choice, and we shall see... Sell less of better premium products, or sell a tons of inferior products for cheap and everyone will buy?! Your choice... I'd prefer the first. Good luck
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CLEAR wrote:...one bad apple doesn't mean apple tree is gone.
There's many 'bad apples' out there to suggest that any restructuring is simply a change from woeful to appalling.
tranzformer wrote:Ted, so you want us to believe that some how customer service is going to magically get better because you are dropping dealers? That makes zero sense. Poor customer service has been going on for years. Doubt this will change anything as you won't have time to take care of customers if you are in your shop all day making parts. I will never buy any of your parts ever again. Sorry.
Mods, if you are going to delete 'carbonLORD's' thread, at least have the common courtesy and consistency of deleting this thread as well. That is only fair. Either you let free speech reign, or if you don't want to get in the middle of an issue you delete this thread as well. I look on with anticipation to see what choice you make. I have a pretty good guess what option you will take and I am saddened by that.
Sadly I have to agree 100% with this.
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tranzformer wrote:Mods, if you are going to delete 'carbonLORD's' thread, at least have the common courtesy and consistency of deleting this thread as well. That is only fair. Either you let free speech reign, or if you don't want to get in the middle of an issue you delete this thread as well. I look on with anticipation to see what choice you make. I have a pretty good guess what option you will take and I am saddened by that.
I guess you now have your answer.