Ciamillo is Restructuring for Better Lead Times, Customer Service, and Quality
I am in the process of changing the way I do business for better customer service and quality. Manufacturing of my designs has been taken back to the artisan level with no employees and no dealers. Now I make everything at Ciamillo myself. Although this means the best product ever produced out of Ciamillo since the early years (2002-2005), please have patience in this transition when attempting to reach me as the majority of my day is spent on the shop floor making parts. Lead time estimation and communication with my customers is improving on a daily basis as I remove the burden of large dealer orders and deal directly with you, the end user.
Dropping dealers will soon have me freed up to have more time to work with each and every one of my direct customers. Not having employees means that each and every part on every product made here is done by me. The machining, molding, finishing, anodizing, padprinting and shipping. This means that the quality of each step is greatly improved and the craftsmanship in the final product is to my personal standards - the very best.
Ciamillo has dropped the ball on some of you in the past and for this I am very sorry. I would like to win back your loyalty and have the resources to provide replacement or refund on inferior product that may have been released when I had employees doing production.
I am very sorry for any inconvenience in not getting a response from me right away and I will respond to your request as quickly as possible when you email me at email@example.com
If you need to speak with me urgently, please call 770-364-7933