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 Post subject: Tate Labs
PostPosted: Mon Apr 21, 2014 1:31 am 
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Joined: Wed Feb 23, 2005 6:47 am
Posts: 702
Location: Albuquerque, NM
Ordered a Bar Fly Spoon Garmin Edge mount for my Cinelli Ram stem about two weeks ago. Unique design and I was excited to get my Edge off my stem. After two weeks, I got an email from them saying:

Quote:
Unfortunately we had an issue with our recent run of the product. In testing we found that the Delrin used in the production was sub standard. This was an issue with our supplier. We're in the process of running another batch. Please stand by and we'll ship your order as soon as we can. We estimate that we'll be shipping parts again about 2 weeks from the time of this email.


Grr...not a big deal, but frustrating. Guess it will be better to get one that works right the first time.


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 Post subject: Tate Labs
Posted: Mon Apr 21, 2014 1:31 am 


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 Post subject: Re: Tate Labs
PostPosted: Mon Apr 21, 2014 1:39 am 
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Joined: Wed Feb 23, 2005 6:47 am
Posts: 702
Location: Albuquerque, NM
So my question was...anyone deal with these guys directly? I now see them at competitive cyclist for the same price. Should have just ordered it from them and saved the hassle.


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 Post subject: Re: Tate Labs
PostPosted: Mon Apr 21, 2014 3:59 am 
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Joined: Sun Apr 22, 2012 6:05 am
Posts: 74
Yes, i did and had good experience. I bought first gen garmin mount, crashed my bike a week later, broke the mount, and they replaced it for free. I only paid for shipping cost.

Sent from my C6606 using Tapatalk


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 Post subject: Re: Tate Labs
PostPosted: Mon Apr 21, 2014 6:00 am 
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Joined: Wed Feb 23, 2005 6:47 am
Posts: 702
Location: Albuquerque, NM
Good deal. Competitive wouldn't do that for me.


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 Post subject: Re: Tate Labs
PostPosted: Fri May 23, 2014 3:35 am 
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Joined: Wed Feb 23, 2005 6:47 am
Posts: 702
Location: Albuquerque, NM
Follow up. It has been six weeks and I still haven't received the part. He responded to one email saying they would ship the next Wednesday...two weeks ago. Now communication has ceased. I guess it is time to call the bank and get my money back.

It is a shame these small companies are so poorly managed. I am still waiting for my Camillio GSL micro brakes as well. Those are about four weeks over due. How do these companies stay in business with terrible customer support? I go direct to their website hoping to make them extra money to support small business by cutting out the middle man. Result is two products that are over six weeks in waiting to be delivered.


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 Post subject: Re: Tate Labs
PostPosted: Sat May 24, 2014 4:09 am 
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Joined: Mon Oct 25, 2004 3:51 am
Posts: 77
Location: Detroit and Traverse City, Michigan USA
I had a near similar experience with the same mount for the Cateye Stealth. Even though the (2) mounts I purchased worked fine............. Tate and Competitive sent me (2) brand new mounts. No returns required. So now I have (4) BarFlys that all work perfect! I would suggest a bit of patience, it may take awhile. These guys seem to just want to get it right.


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 Post subject: Re: Tate Labs
Posted: Sat May 24, 2014 4:09 am 


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 Post subject: Re: Tate Labs
PostPosted: Wed Jul 02, 2014 12:29 am 
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Joined: Wed Feb 23, 2005 6:47 am
Posts: 702
Location: Albuquerque, NM
Six weeks later an nothing from Tate. They won't even reply to emails about refunding my money. Now the fact they don't list a phone number, looks like I am out the $40 I spent back in April on an in stock product. Warning from me about them...buy from a retailer and not them. Their online store means nothing and you can't contact them for refunds.


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