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PostPosted: Sat May 17, 2014 9:08 pm 
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in the industry

Joined: Thu Feb 05, 2004 3:53 am
Posts: 156
Location: Athens, GA
Ciamillo is Restructuring for Better Lead Times, Customer Service, and Quality

I am in the process of changing the way I do business for better customer service and quality. Manufacturing of my designs has been taken back to the artisan level with no employees and no dealers. Now I make everything at Ciamillo myself. Although this means the best product ever produced out of Ciamillo since the early years (2002-2005), please have patience in this transition when attempting to reach me as the majority of my day is spent on the shop floor making parts. Lead time estimation and communication with my customers is improving on a daily basis as I remove the burden of large dealer orders and deal directly with you, the end user.

Dropping dealers will soon have me freed up to have more time to work with each and every one of my direct customers. Not having employees means that each and every part on every product made here is done by me. The machining, molding, finishing, anodizing, padprinting and shipping. This means that the quality of each step is greatly improved and the craftsmanship in the final product is to my personal standards - the very best.

Ciamillo has dropped the ball on some of you in the past and for this I am very sorry. I would like to win back your loyalty and have the resources to provide replacement or refund on inferior product that may have been released when I had employees doing production.

I am very sorry for any inconvenience in not getting a response from me right away and I will respond to your request as quickly as possible when you email me at tciamillo@gmail.com.

If you need to speak with me urgently, please call 770-364-7933

Thanks,

Ted Ciamillo


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PostPosted: Sat May 17, 2014 9:21 pm 
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Joined: Mon Jan 02, 2006 7:10 pm
Posts: 350
Ted, that is good to hear - I was fond of my early ZG brakes and had good service from you.

There are indeed a few, if not several, horror-stories out there.

There may be willingness to understand the problems you describe and for us all to move on, but the willingness will last only as long as the experience is good, and will rely on fully restitution of those who have been wronged. I would hope that WW is a crowd who will embrace truth and reconciliation, but the hard work has to be done by you in repairing past wrongs and rebuilding a reputation.

Good luck.


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Posted: Sat May 17, 2014 9:21 pm 


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PostPosted: Sat May 17, 2014 9:31 pm 
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Joined: Thu Feb 05, 2004 3:53 am
Posts: 156
Location: Athens, GA
Thanks, I will do my best.


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PostPosted: Sat May 17, 2014 11:03 pm 
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Ted, so you want us to believe that some how customer service is going to magically get better because you are dropping dealers? That makes zero sense. Poor customer service has been going on for years. Doubt this will change anything as you won't have time to take care of customers if you are in your shop all day making parts. I will never buy any of your parts ever again. Sorry.


Mods, if you are going to delete 'carbonLORD's' thread, at least have the common courtesy and consistency of deleting this thread as well. That is only fair. Either you let free speech reign, or if you don't want to get in the middle of an issue you delete this thread as well. I look on with anticipation to see what choice you make. I have a pretty good guess what option you will take and I am saddened by that.

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PostPosted: Sat May 17, 2014 11:13 pm 
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Joined: Thu Feb 05, 2004 3:53 am
Posts: 156
Location: Athens, GA
I'm sorry to hear that Tranzformer but I am willing to make up for poor past performance and am doing my best to reach a manageable state with the business.


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PostPosted: Sat May 17, 2014 11:37 pm 
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Joined: Wed Jan 03, 2007 12:01 am
Posts: 322
Location: Bay State
Deleted my pics and the post. I should have realize this was going to turn into another WW bitch session.... :evil:


Last edited by runner999 on Mon May 19, 2014 7:30 pm, edited 2 times in total.

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PostPosted: Sat May 17, 2014 11:40 pm 
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Joined: Thu Apr 12, 2012 4:33 am
Posts: 217
While I have a hard time believing that customer service will get better as a one man outfit, I still like the products. I have 3 sets of brakes, neg g, zero g, and gravitas, and they all perform better than some of the other lightweight options out there. They are finicky to set up, but once done, I've never had a problem. So if you can improve on what you already make, I'm all for it!


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PostPosted: Sun May 18, 2014 12:09 am 
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Location: Mississippi
Agree.....this makes me actually consider buying direct from Ted in the future. I disagree with the mods decision to delete CarbonLords thread because I think both sides of the story need to be told. However, i think any beef with Ted needs to be taken to PM and we should support him having the opportunity to make things right and reinvent his brand. :beerchug:

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PostPosted: Sun May 18, 2014 12:27 am 
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Joined: Tue Apr 15, 2014 9:49 pm
Posts: 82
I like the stuff Ted makes but have seen some of the bad reviews on here about customer service. If you set up a business then it has to be able to deliver the product to the customer. It does not matter how exclusive or original the product is you have to have a system in place were customers get the product they have paid for. A lot of us have had bad dealings with company's who are household names and have a huge profit turnover and these are company's who have huge financial profits to take quite a few hits. I think Ted is doing the best he can and it would be awful to see Ciamillo or any other specialised bike part maker go under. I for one hope things go well for Ted and he can carry on making some great bike parts and finally give the customer the service that is warranted. I would like to see Ted make a set of brakes to match my Orions for weight,91 grms pair. Come on Ted you can do it.
:beerchug:


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PostPosted: Sun May 18, 2014 5:44 am 
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Joined: Mon May 24, 2010 4:18 am
Posts: 370
Location: Australia
xena wrote:
it would be awful to see Ciamillo or any other specialised bike part maker go under.
:beerchug:


Agreed... with the exception of Specialized. :)


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PostPosted: Sun May 18, 2014 6:24 am 
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Joined: Tue Jul 24, 2012 2:20 pm
Posts: 56
I personally don't have any issues with Ted's products namely in the past neg G and first gen Gravitas. I'd buy again.

Any companies will have horror stories, and one bad apple doesn't mean apple tree is gone. Hope for the best future to any small workshops. Atleast Ted is honest about his situation and explaining his business model, it's his choice, and we shall see... Sell less of better premium products, or sell a tons of inferior products for cheap and everyone will buy?! Your choice... I'd prefer the first. Good luck


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PostPosted: Sun May 18, 2014 7:17 am 
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Joined: Tue Apr 17, 2012 11:20 am
Posts: 327
CLEAR wrote:
...one bad apple doesn't mean apple tree is gone.

There's many 'bad apples' out there to suggest that any restructuring is simply a change from woeful to appalling.


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PostPosted: Sun May 18, 2014 8:36 am 
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Joined: Wed Sep 05, 2007 2:02 pm
Posts: 331
tranzformer wrote:
Ted, so you want us to believe that some how customer service is going to magically get better because you are dropping dealers? That makes zero sense. Poor customer service has been going on for years. Doubt this will change anything as you won't have time to take care of customers if you are in your shop all day making parts. I will never buy any of your parts ever again. Sorry.


Mods, if you are going to delete 'carbonLORD's' thread, at least have the common courtesy and consistency of deleting this thread as well. That is only fair. Either you let free speech reign, or if you don't want to get in the middle of an issue you delete this thread as well. I look on with anticipation to see what choice you make. I have a pretty good guess what option you will take and I am saddened by that.


Sadly I have to agree 100% with this.


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PostPosted: Sun May 18, 2014 9:30 am 
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Joined: Sun May 04, 2008 10:03 pm
Posts: 767
Location: Back in the saddle...
You're not the only one.

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PostPosted: Sun May 18, 2014 10:04 am 
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Joined: Sat Jun 19, 2004 11:08 am
Posts: 6248
Location: Urbana, Illinois
We can all second guess what is to happen. Companies have successfully restricted and to think that nothing can change because it has been bad a long time is very unrealistic. The American car industry turned around after many years of making poor product and not standing behind it until the Federal government intervened. I have had several Ciamillo products that I continue to use that to me are still in the very top of their class. I've waited for a few things a while but so have I with AX Lightness and THM warranty and while it took some time all was made good in the end.

Just picked up a frame and fork for a new project and I am pondering the components. Good chance I will order my favorite brake.

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Posted: Sun May 18, 2014 10:04 am 


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