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PostPosted: Thu Mar 20, 2014 3:32 am 
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Joined: Thu Sep 13, 2012 11:25 pm
Posts: 118
Location: Ontario, Canada
Hello:

Earlier this evening I broke the derailleur hanger on my 2004 Trek 5200 while doing Trainer Road. The hanger isn't replaceable, so the whole frame needs to be replaced.

I understand Trek has lifetime warranties on their frames. Has anyone here dealt with them on getting stuff replaced under warranty? Since they don't make the 5200 anymore (and assuming they offer to replace the frame), what are my options? Is the Madone 5.2 the modern version of the 5200?

I take it that I'll need to go through a Trek dealer to get any warranty work done.


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PostPosted: Thu Mar 20, 2014 1:00 pm 
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Joined: Thu Aug 20, 2009 12:44 pm
Posts: 121
where exactly did it break ? if you cannot get any warranty joy you may be able to machine away some of the remaining alloy dropout and then bolt a replaceable hanger to the remains , or gently heat the broken alloy dropout till the epoxy glue holding it in the stays softens and then pull it out ?


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PostPosted: Thu Mar 20, 2014 1:16 pm 
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Joined: Tue Oct 25, 2011 4:50 am
Posts: 78
Most warranties do not cover crashes or mishaps; they cover manufacturing defects. As your situation sounds like the former, I doubt the warranty will do you any good. They do, however, have a crash replacement policy, which will get you a small percentage off the purchase of a new frame, should you be interested in that route.

The best option, if you hope to continue using the frame, is likely (as latman explains) to modify what remains to fit a bolt-on hanger.

That, or get a WI Eno hub and make a sweet single speed.


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PostPosted: Thu Mar 20, 2014 2:19 pm 
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Joined: Tue Sep 11, 2012 6:07 pm
Posts: 1042
Location: The Lone Star State
I dealt with the warranty process recently on my old 5 series Madone. From what I've read online, Trek may offer to replace the hanger, but it will require that you have the bike sent to Trek to have that work performed. Also, it looks like they probably won't do it as a warranty claim, because of the nature of the part (hangers are meant to bend/break to save the frame in case of a fall).

I would take the bike to your local dealer (assuming you bought the bike from a Trek dealer), and have them submit a warranty claim to Trek. Then take it from there. Worst case scenario is you get an offer of 20% off the price of a new bike or frame (take the bike - Trek tends to sell components at cost, in my experience).

_________________
Trek Crockett, Madone, Superfly, SpeedConcept & Cobia


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PostPosted: Thu Mar 20, 2014 3:06 pm 
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Joined: Thu Mar 08, 2012 3:20 pm
Posts: 147
There is a guy I know, also here in Ontario, and this happened to him recently (also a 5200). It wasn't covered under warranty, but he sent it to trek and they repaired it. Looks like a garbage job to be honest, but if it's just a trainer bike I would do it. He bought a new Madone in the end... It was a 6 year old bike after all - now his trainer bike.

Their repair was as mentioned above, ground it down until a custom bolt-on one worked.


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PostPosted: Thu Mar 20, 2014 3:44 pm 
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Joined: Thu Sep 13, 2012 11:25 pm
Posts: 118
Location: Ontario, Canada
I filed a warranty claim with Trek. I'm still waiting to hear back from them (it could take 2 or 3 business days).

There are a number of Trek dealers in the Ottawa area, so I could take it down there. Unfortunately I live out in the sticks, so the weekends are the only time I have to drive to Ottawa.

I have a pic of the damage, but it's taken from the top looking down, so you can't really see the break. I'll try taking a pic from the side, where you can see the damage, later today.

If Trek offered to replace the hanger that might be a good option, that way I could keep the frame. Otherwise, if they offer me a new frame, I'm looking at having to upgrade the crank, bottom bracket, etc. since many of my current components probably won't be compatible with a new frame with that new fangled internal cabling and BB30 stuff.

And the damn thing is I was thinking of buying a new bike later this year anyways, except I had my eyes on an S-Works Tarmac or Eddy Merckx 525.


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PostPosted: Thu Mar 20, 2014 4:07 pm 
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Joined: Tue Sep 20, 2011 12:54 pm
Posts: 395
Location: Haines, AK - Temporarily
jspaceman wrote:
won't be compatible with a new frame with that new fangled internal cabling and BB30 stuff.
AFAIK, Trek doesn't do BB30, they're BB90.


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PostPosted: Thu Mar 20, 2014 4:58 pm 
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Joined: Tue Nov 11, 2003 9:47 pm
Posts: 2155
Location: Santa Cruz, California, USA
And even if it was BB30 you can get adaptors for just about any kind of crank.


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PostPosted: Thu Mar 20, 2014 7:01 pm 
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Joined: Thu Mar 08, 2012 3:20 pm
Posts: 147
OP's 5200 likely uses an OctaLink BB, for which there is no adapter with the new Madone's (BB90)


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PostPosted: Thu Mar 20, 2014 7:12 pm 
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Joined: Tue Sep 11, 2012 6:07 pm
Posts: 1042
Location: The Lone Star State
Yeah, BB90 (24mm) isn't compatible with any BB30 crank (30mm). Don't even try.

That being said, if it can be repaired, go for it. The worst that will happen is an ugly repair job, but you can live with that. On the otherhand, if Trek does throw you a 20% discount on the bike, it would be a nice way to upgrade.

_________________
Trek Crockett, Madone, Superfly, SpeedConcept & Cobia


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PostPosted: Thu Mar 20, 2014 8:28 pm 
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Joined: Thu Sep 13, 2012 11:25 pm
Posts: 118
Location: Ontario, Canada
You are correct, Trek is using BB90 now not BB30. Is there a web page someplace that explains all the differences between the various bottom bracket standards? It's confusing.

Yes, my bike has an Ultegra double Octalink crankset. I just replaced the bottom bracket on it last summer.


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PostPosted: Thu Mar 20, 2014 8:43 pm 
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Joined: Tue Sep 20, 2011 12:54 pm
Posts: 395
Location: Haines, AK - Temporarily
http://www.bikeradar.com/us/gear/articl ... ets-36660/


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PostPosted: Thu Mar 20, 2014 9:16 pm 
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in the industry
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Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2875
Location: London, UK
Why on earth is anyone talking about warranty? This is not warrantable in any universe. Crash-replacement it may be but that's it.

Hangers do not "just break", they have to have some outside force however innocuous.


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PostPosted: Fri Mar 21, 2014 3:16 am 
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Joined: Thu Sep 13, 2012 11:25 pm
Posts: 118
Location: Ontario, Canada
Here is a pic of my broken hanger:

http://postimg.org/image/iqjesns3h/


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PostPosted: Fri Mar 21, 2014 4:40 am 
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Joined: Fri Feb 11, 2011 4:23 am
Posts: 343
Looks easy enough to fix... Although I hope u manage to get a newy thru warranty!


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