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PostPosted: Fri Feb 21, 2014 5:09 pm 
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Joined: Tue Sep 20, 2011 12:54 pm
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Location: Haines, AK - Temporarily
I have a pair of Specialized Expert road shoes. They're white and about a year old. One of the pieces of material that runs around the toe box, and back to the boa tie, is starting to turn pink.

Is this a common issue?


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PostPosted: Fri Feb 21, 2014 6:06 pm 
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If that doesn't come out I'd be trying to get a new pair through warranty.


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PostPosted: Fri Feb 21, 2014 6:07 pm 
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Location: Haines, AK - Temporarily
My shop said it's not structural, so there's nothing to warranty.


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PostPosted: Fri Feb 21, 2014 6:18 pm 
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Location: Haines, AK - Temporarily
It doesn't come out. I've tried a number of cleaners/chemicals and nothing budges it.

I certainly won't get white again, but I wish I bought Sidi shoes to begin with.


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PostPosted: Fri Feb 21, 2014 6:26 pm 
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Take them to a local Specialized dealer or call consumer customer service. I'm confident they will be warrantied.

Or PM me.

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PostPosted: Fri Feb 21, 2014 6:31 pm 
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Location: Haines, AK - Temporarily
SLCBrandon - Thanks. My local dealer is the one who said it wasn't structural - so they couldn't help. A few minutes ago I left a voice mail with Specialized CS.

I may be in touch, and thanks for your help.


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PostPosted: Fri Feb 21, 2014 7:49 pm 
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Location: Haines, AK - Temporarily
Update: Specialized CS was very easy to work with and they're going to replace the defective shoes. I'm pleased with their prompt service.


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PostPosted: Fri Feb 21, 2014 7:54 pm 
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Great job Specialized. LBS, not so much....

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PostPosted: Fri Feb 21, 2014 8:02 pm 
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looks like it was placed against a wet red dyed material. possible that the red dye transferred onto the shoe? i've had that happen before when putting wet jersey or towel that's colored along with white plastic material. just a thought.

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PostPosted: Fri Feb 21, 2014 8:08 pm 
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Location: Haines, AK - Temporarily
TwiggyTN wrote:
Great job Specialized. LBS, not so much....
Agreed. The speed with which they resolved this issue was quite good, I'm a bit surprised - pleasantly.

kode54 wrote:
red dye transferred onto the shoe?
Not in this case. Even if it were a dye transfer issue, it would go beyond one specific panel, especially in to the mesh toe area (which is a cloth material).


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PostPosted: Fri Feb 21, 2014 11:22 pm 
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try mr clean magic erase. There are few things that it has ever failed to clean and whiten. And if it doesn't work, u tried a 3$ product and it didn't work.

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PostPosted: Sat Feb 22, 2014 12:36 am 
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Just for the record: no such problems with the 2012 S-works, and I have the Red-white


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PostPosted: Sat Feb 22, 2014 1:47 am 
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Could it be from the inside of shoe covers? The inside of my Endura booties are that sort of orange/red colour.

If you want to try cleaning it - isopropyl alcohol may work - it's the same stuff they used to clean tape recorder heads with.


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PostPosted: Sat Feb 22, 2014 3:26 am 
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Joined: Tue Sep 20, 2011 12:54 pm
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Location: Haines, AK - Temporarily
I tried acetone and a few other chemicals, it doesn't budge. And no, I don't normally use harsh chemicals to clean my shoes, just soap and water.

These shoes have only seen toe covers, not full shoe covers, which don't really touch the bulk of the discolored areas.

The CS guy at Specialized speculated that it could have been UV related. I asked if it was common, he said it wasn't. It may very well be a fluke.


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