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 Post subject: Oakley Warranty
PostPosted: Wed Mar 19, 2008 12:25 am 
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Joined: Wed Mar 08, 2006 7:23 am
Posts: 1228
Location: bay area
Has anyone warrantied anything through Oakley lately? They're trying to charge me $29 to have an "technician" inspect my frame to see where the paint flaking came from. Is this a standard charge?


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 Post subject: Oakley Warranty
Posted: Wed Mar 19, 2008 12:25 am 


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 Post subject:
PostPosted: Wed Mar 19, 2008 12:28 am 
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Joined: Sun Dec 03, 2006 1:45 am
Posts: 150
I'm in the UK. I had paint flaking on my White Chrome Radars. I sent them back (well within warranty period) for replacement. It's already happened again. I will be sending these back too (still within warranty period). Normally Oakley are good with returns. Changing lenses really doesn't work on the chrome versions, really disappointing


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 Post subject:
PostPosted: Wed Mar 19, 2008 1:05 am 
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Joined: Wed Mar 08, 2006 7:23 am
Posts: 1228
Location: bay area
Did you have to pay $29?


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 Post subject:
PostPosted: Wed Mar 19, 2008 1:11 am 
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Joined: Sun Dec 03, 2006 1:45 am
Posts: 150
No, nothing


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 Post subject:
PostPosted: Wed Mar 19, 2008 2:13 am 
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Joined: Wed Mar 08, 2006 7:23 am
Posts: 1228
Location: bay area
Lame! Thanks for the reply.

Oakley needs to fix their paint flaking problem.


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 Post subject: CS at Oakley are great
PostPosted: Wed Mar 19, 2008 2:36 am 
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Joined: Sat Oct 02, 2004 4:06 pm
Posts: 184
Location: New York City
I've broken frames that they don't even make any more. They were willing to give me a discount on similar models. I'm talking about frames I've had for 7+ years. I don't know about current models with paint flakes, but if they find that it is a defect perhaps they will refund the inspection fee.


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 Post subject:
PostPosted: Wed Mar 19, 2008 2:58 am 
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Joined: Fri Jul 21, 2006 1:33 pm
Posts: 99
Location: Kalamazoo, MI
you are less than 2 hours away from there headquarters. Checking out Oakley's home from the inside is well worth the drive. It is an amazing facility. It may be worth your time to make the drive.

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 Post subject:
PostPosted: Wed Mar 19, 2008 4:13 am 
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Joined: Wed Dec 15, 2004 5:06 pm
Posts: 824
Location: Burlington, VT
BS.


Nail polish/model paint....?

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 Post subject:
PostPosted: Wed Mar 19, 2008 11:55 am 
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Joined: Fri Jul 20, 2007 4:56 pm
Posts: 636
Location: Norn Iron
my chrome m-frame's have just started flaking...


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 Post subject:
PostPosted: Wed Mar 19, 2008 12:11 pm 
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Joined: Fri Mar 09, 2007 1:26 am
Posts: 594
Location: USA
I have never been charged for anything sent back to Oakley..have sent cracked lens back a few times and never a charge...


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 Post subject:
PostPosted: Wed Mar 19, 2008 1:49 pm 
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Joined: Fri Oct 08, 2004 5:26 pm
Posts: 288
Location: Prudle / Tirol
upside wrote:
..have sent cracked lens back a few times...
Hmm , how do you treat you sunglasses ?! :shock: :shock: :wink:
Camelfred

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 Post subject: Re: Oakley Warranty
PostPosted: Fri Nov 29, 2013 9:06 pm 
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Joined: Wed Nov 13, 2013 7:20 pm
Posts: 20
Location: Edmonton, AB
my racing jackets snapped across the bridge when in my bag. i'm sending them to be inspected, no cost. if they find the manuafacturing was at fault, they'll replace them for nothing. if they think i broke them, frame replacement is $40. not too shabby for a $250 pair of sunglasses.


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 Post subject: Re: Oakley Warranty
PostPosted: Mon Dec 02, 2013 2:25 pm 
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Joined: Tue Oct 23, 2007 12:28 pm
Posts: 1112
Location: Australia
I had a pair of Oakley Flak Jackets in polished black that started flaking... I think it may have started during the warranty period but I didn't do anything about it until years later...

even still, nothing was charged for them to have a look at the glasses, however I did have to pay for the replacement frame (at a good discount though)... except I learnt from my mistake and bought the black inc colour - which has the colour of the frame injected into the plastic of the frame itself (so it is very lightly transparent) - however there is no more 'layering' or 'coating' of paint to flake off...

I have also heard from Oakley that the Matt coloured options are the biggest culprits when it comes to flaking (fwiw).


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 Post subject: Re: Oakley Warranty
PostPosted: Mon Dec 02, 2013 4:10 pm 
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Joined: Fri May 25, 2007 6:43 pm
Posts: 3247
If its in warranty, and you have a receipt, it tends to be free.
If its older glasses, out of warranty, of you've lost the receipt, you tend to be charged a nominal fee. Used to be a flat rate of £12/€15 then it went up about 10 years ago to something like £18/€25. It's probably gone up again since then.

Frames are easy to warranty, lenses can be a pain. As it's *usually* scratches that do for them, and that's not covered.


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 Post subject: Re: Oakley Warranty
Posted: Mon Dec 02, 2013 4:10 pm 


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 Post subject: Re: Oakley Warranty
PostPosted: Mon Dec 02, 2013 7:51 pm 
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Joined: Sat Nov 14, 2009 6:30 am
Posts: 877
Location: So Cal
I had some paint coming off the ear stems on my Jawbones. Went through the shop I bought them from...got another pair at no charge.


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