I've shared my defective cannondale evo story earlier.http://weightweenies.starbike.com/forum/viewtopic.php?f=3&t=114701
They've finally changed my frameset under warrany.
I was thinking and believing that, it was just a rare unluckiness for me and would use my new frameset without any problems:)
But unfortunately things didn't went as i thought.
My new (2nd) warrantied frameset cracked from the seattube area, just after riding it few km's..
At the begining they've denied changing it under warranty, and offered me a crash replacement.
I didn't accept of course.. Especially considering my first defective evo frameset, it was obvious that it was most probably an another qc issue from Cannondale.
Few days after on my negative reply, they strangely accepted to change the frameset under warranty.
It was a manufacturing defect to them, after inspecting the photos one more time
Now i was sure that, there was really a production or quality control problem with their factory, in China.(at least with evo frames)
Two defective frames could not be explained just with luck!
Finally just few days ago, my third (3rd) warrantied frameset arrived.
I was already discouraged badly and even not happy, when considering the previous defective frames and all warranty periods.
Once again i opened the box and inspected the frameset carefully before setting it up.
During the inspection i noticed that, the buttom headset bearing cradle was defective, and it can be easily move by finger.
That was again a big discouragement for me.
We took some photos and repeated the warranty procedures.
And finally today, cannondale replied me which turned me really mad!
They shamelessly adviced me to try fixing the defective cracked area, by using some epoxy.
I cannnot believe how does a big company like cannondale can response to their customer like this way.
This was totally a brandnew frameset, received as a warranty replacement.
And because the brandnew framset is defecetive, their solution is just advising to fix it.
I think even the replika and noname frame manufacturers wouldn't offer a absurd solution like this.
I was expecting an apologize and a sudden frame change to fix this shame, but unfortunately cannondale's solution was totally different.