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Re: Dura Ace 9000 changes to 9001

Posted: Fri Dec 20, 2013 10:01 pm
by rijndael
Mr.Gib wrote:I was looking to go back to Shimano but I think now I'll do just as well to stay with SRAM (never had a cable fail).
You're not immune to issues by going with SRAM. In less than a year my right shifter broke and now the WiFli RD has been recalled.

Re: Dura Ace 9000 changes to 9001

Posted: Fri Dec 20, 2013 10:01 pm
by Weenie

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Re: Dura Ace 9000 changes to 9001

Posted: Sat Dec 21, 2013 7:31 pm
by campagnolo321
Hi GT8 and other members


Prior to having just received a brand new 2014 bike from a major manufacturer I checked with them that the shifters were going to be the ST9001 and they asured me that they were, in fact on receipt of said bike they came with ST-9000.

After sending them an email asking why they had not sent the updated version I was told that they were unaware of any changes.

I still await their timely response..........

, therefore I ask any members to please keep myself and other recipients of the shifters updated with any problems/issues so I have a least a little amunition to be armed with if I have to take matters further.

Dont realy want to shell out the best part of €400 just to remedy a well know problem.

Cheers and appologies for this post being my first.

Cheers

Richie

Re: Dura Ace 9000 changes to 9001

Posted: Sat Dec 21, 2013 8:48 pm
by GT8
I kind of got the impression when I contacted the distributors and some retailers they were being quite cagey about answering my enquiries...

They wouldn't give me a straight answer to when they were getting stock or where it was, that there was nothing wrong with the "old" stock - so why the new 9001 then?

Quite annoying that we are buying the top of the line kit for top dollar and we are being given the run around :(

Campag321 - if you have communications that state you would be supplied with the 9001 then I'd let them know that you are rejecting the bike, as long as you haven't ridden it yet?

Re: Dura Ace 9000 changes to 9001

Posted: Sat Dec 21, 2013 9:15 pm
by campagnolo321
GT8

Yes, I had quoted to them their own email stating I would get the 9001 and asked if they could come back to me with a solution as I did'nt want to have to send the bike back, I wait with baited breath !

May not get an answer now until after Crimbo, will let yee all know the outcome.

Richie

Re: Dura Ace 9000 changes to 9001

Posted: Sat Dec 21, 2013 9:38 pm
by Grill
Anyone else see the irony with Richie's username?

Re: Dura Ace 9000 changes to 9001

Posted: Sun Dec 22, 2013 9:50 pm
by HammerTime2

Re: Dura Ace 9000 changes to 9001

Posted: Mon Dec 23, 2013 8:09 pm
by boots2000
I just talked to Shimano, they are in full denial of the 9000 shifter problem.

Re: Dura Ace 9000 changes to 9001

Posted: Tue Dec 24, 2013 5:17 pm
by NYCPrynne
if Shimano are in full denial, did they at least explain why they have an update?

Re: Dura Ace 9000 changes to 9001

Posted: Wed Dec 25, 2013 12:14 am
by boots2000
Cosmetics.

Re: Dura Ace 9000 changes to 9001

Posted: Wed Dec 25, 2013 3:19 pm
by HammerTime2
boots2000 wrote:I just talked to Shimano, they are in full denial of the 9000 shifter problem.
Who is "Shimano"? Specifically, whom did you talk to at Shimano, and accordingly, how authoritative is what they said as reflecting the official position of Shimano in the matter?

Re: Dura Ace 9000 changes to 9001

Posted: Wed Dec 25, 2013 9:33 pm
by PSM
The 7900 of mine works perfectly fine. :)

Re: Dura Ace 9000 changes to 9001

Posted: Thu Dec 26, 2013 7:17 pm
by boots2000
Specifically "Shimano" is Shimano USA customer service warranty department. I do have a dealer account.
I did not get the guys name- but it was whoever answers the tech warranty calls- I would guess that they have multiple people doing this.
A warranty tech like this is authoritative in his position but he is taking the party line 100%. He is not designing products, just answering the phone.
He offered to send me a couple replacement derailleur cables and suggested that I use Shimano grease on the part that is fraying.
I was already using slick honey.

HammerTime2 wrote:
boots2000 wrote:I just talked to Shimano, they are in full denial of the 9000 shifter problem.
Who is "Shimano"? Specifically, whom did you talk to at Shimano, and accordingly, how authoritative is what they said as reflecting the official position of Shimano in the matter?

Re: Dura Ace 9000 changes to 9001

Posted: Fri Dec 27, 2013 12:38 am
by HammerTime2
Ask to speak directly with Wayne Stetina. Although he may have to officially toe the party line, as the big kahuna in these parts, he may have more discretion to speak candidly in private conversations, and he likely knows "the real deal".

Re: Dura Ace 9000 changes to 9001

Posted: Fri Dec 27, 2013 1:17 am
by boots2000
Pretty sure that he won't admit there is an issue. At least not on the record.
They would have a flood of shifters returned for warranty.

HammerTime2 wrote:Ask to speak directly with Wayne Stetina. Although he may have to officially toe the party line, as the big kahuna in these parts, he may have more discretion to speak candidly in private conversations, and he likely knows "the real deal".

Re: Dura Ace 9000 changes to 9001

Posted: Fri Jan 03, 2014 4:51 pm
by GT8
After fitting the 9001s and having studied the manuals over and over the cable still seems to follow the same route as the 9000. Doesn't feel like the path of least resistance taking the cable through 90 degrees but I have yet to ride the bike to see how it feels.

The most significant differences seem to be the lever shape and the way in which the lever attaches to the body - there is significantly less of the insides exposed on the revised shifter units.

Re: Dura Ace 9000 changes to 9001

Posted: Fri Jan 03, 2014 4:51 pm
by Weenie

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