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PostPosted: Fri Dec 20, 2013 10:01 pm 
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Joined: Tue Sep 20, 2011 12:54 pm
Posts: 395
Location: Haines, AK - Temporarily
Mr.Gib wrote:
I was looking to go back to Shimano but I think now I'll do just as well to stay with SRAM (never had a cable fail).
You're not immune to issues by going with SRAM. In less than a year my right shifter broke and now the WiFli RD has been recalled.


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PostPosted: Sat Dec 21, 2013 7:31 pm 
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Joined: Sat Dec 21, 2013 7:17 pm
Posts: 30
Hi GT8 and other members


Prior to having just received a brand new 2014 bike from a major manufacturer I checked with them that the shifters were going to be the ST9001 and they asured me that they were, in fact on receipt of said bike they came with ST-9000.

After sending them an email asking why they had not sent the updated version I was told that they were unaware of any changes.

I still await their timely response..........

, therefore I ask any members to please keep myself and other recipients of the shifters updated with any problems/issues so I have a least a little amunition to be armed with if I have to take matters further.

Dont realy want to shell out the best part of €400 just to remedy a well know problem.

Cheers and appologies for this post being my first.

Cheers

Richie


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PostPosted: Sat Dec 21, 2013 8:48 pm 
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Joined: Sun Aug 28, 2011 3:58 pm
Posts: 45
I kind of got the impression when I contacted the distributors and some retailers they were being quite cagey about answering my enquiries...

They wouldn't give me a straight answer to when they were getting stock or where it was, that there was nothing wrong with the "old" stock - so why the new 9001 then?

Quite annoying that we are buying the top of the line kit for top dollar and we are being given the run around :(

Campag321 - if you have communications that state you would be supplied with the 9001 then I'd let them know that you are rejecting the bike, as long as you haven't ridden it yet?


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PostPosted: Sat Dec 21, 2013 9:15 pm 
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Joined: Sat Dec 21, 2013 7:17 pm
Posts: 30
GT8

Yes, I had quoted to them their own email stating I would get the 9001 and asked if they could come back to me with a solution as I did'nt want to have to send the bike back, I wait with baited breath !

May not get an answer now until after Crimbo, will let yee all know the outcome.

Richie


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PostPosted: Sat Dec 21, 2013 9:38 pm 
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Joined: Mon Aug 20, 2012 12:12 pm
Posts: 577
Location: Oop North
Anyone else see the irony with Richie's username?


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PostPosted: Sun Dec 22, 2013 9:50 pm 
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Joined: Thu May 04, 2006 4:43 pm
Posts: 5334
Location: Wherever there's a mountain beckoning to be climbed
Is there a CS-9001? See Dura Ace 9000 11 speed cassette- rubish product design


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PostPosted: Mon Dec 23, 2013 8:09 pm 
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Joined: Mon Oct 15, 2007 9:28 pm
Posts: 1171
I just talked to Shimano, they are in full denial of the 9000 shifter problem.


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PostPosted: Tue Dec 24, 2013 5:17 pm 
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Joined: Sat May 27, 2006 6:39 pm
Posts: 57
if Shimano are in full denial, did they at least explain why they have an update?


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PostPosted: Wed Dec 25, 2013 12:14 am 
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Joined: Mon Oct 15, 2007 9:28 pm
Posts: 1171
Cosmetics.


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PostPosted: Wed Dec 25, 2013 3:19 pm 
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Joined: Thu May 04, 2006 4:43 pm
Posts: 5334
Location: Wherever there's a mountain beckoning to be climbed
boots2000 wrote:
I just talked to Shimano, they are in full denial of the 9000 shifter problem.
Who is "Shimano"? Specifically, whom did you talk to at Shimano, and accordingly, how authoritative is what they said as reflecting the official position of Shimano in the matter?


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PostPosted: Wed Dec 25, 2013 9:33 pm 
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Joined: Tue Aug 28, 2012 2:45 pm
Posts: 1438
Location: Stockholm, The Arctic...
The 7900 of mine works perfectly fine. :)


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PostPosted: Thu Dec 26, 2013 7:17 pm 
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Joined: Mon Oct 15, 2007 9:28 pm
Posts: 1171
Specifically "Shimano" is Shimano USA customer service warranty department. I do have a dealer account.
I did not get the guys name- but it was whoever answers the tech warranty calls- I would guess that they have multiple people doing this.
A warranty tech like this is authoritative in his position but he is taking the party line 100%. He is not designing products, just answering the phone.
He offered to send me a couple replacement derailleur cables and suggested that I use Shimano grease on the part that is fraying.
I was already using slick honey.

HammerTime2 wrote:
boots2000 wrote:
I just talked to Shimano, they are in full denial of the 9000 shifter problem.
Who is "Shimano"? Specifically, whom did you talk to at Shimano, and accordingly, how authoritative is what they said as reflecting the official position of Shimano in the matter?


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PostPosted: Fri Dec 27, 2013 12:38 am 
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Location: Wherever there's a mountain beckoning to be climbed
Ask to speak directly with Wayne Stetina. Although he may have to officially toe the party line, as the big kahuna in these parts, he may have more discretion to speak candidly in private conversations, and he likely knows "the real deal".


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PostPosted: Fri Dec 27, 2013 1:17 am 
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Joined: Mon Oct 15, 2007 9:28 pm
Posts: 1171
Pretty sure that he won't admit there is an issue. At least not on the record.
They would have a flood of shifters returned for warranty.

HammerTime2 wrote:
Ask to speak directly with Wayne Stetina. Although he may have to officially toe the party line, as the big kahuna in these parts, he may have more discretion to speak candidly in private conversations, and he likely knows "the real deal".


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PostPosted: Fri Jan 03, 2014 4:51 pm 
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Joined: Sun Aug 28, 2011 3:58 pm
Posts: 45
After fitting the 9001s and having studied the manuals over and over the cable still seems to follow the same route as the 9000. Doesn't feel like the path of least resistance taking the cable through 90 degrees but I have yet to ride the bike to see how it feels.

The most significant differences seem to be the lever shape and the way in which the lever attaches to the body - there is significantly less of the insides exposed on the revised shifter units.


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