konky wrote:It does worry me sometimes when people rubbish a company or product on line. The damage to the company is usually disproportionate to the complaint. I don't think for a minute it's true in da123's case but it can be tantamount to blackmail.
In my experience on the whole Tune make excellent products. In fact I don't think many would disagree with the fact that for many years now Tune have produced hubs with one of the best combinations of weight and reliability, possibly the best. Among many other great products are their incomparable skewers. They don't get everything right but when you are pushing the boundaries you are not going to.
So one guy who is not happy with a product and bad mouths a company can unfairly damage the reputation of that company. There will be quite some number of people following this thread that will bewrongfully put off Tune. Poshbikes are also trashed unfairly. Distributors don't usually get involved in warranty claims. The damn wheels were outside the guarantee period anyway.
I think you are going overboard with this post Konky.
If you read my post carefully, you should see that I haven't 'rubbished' anyone. I've presented a factual set of circumstances about a specific product that I owned. I was very careful to say that the comments applied to the specific product, and made it clear that I had no experience of different Schwarzbrenner models. Presumably
one of the purposes behind a forum such as this is that the people who buy lightweight products can share experiences, good or bad, to help others make informed decisions. It would appear from the replies that at least some other people (including shop owners) have had similar problems. If that means that I'm just needlessly repeating information that people already know then I apologise. Otherwise then if reading my experience and the responses assists someone in the market for a second had set of lightweight hoops then surely that's a good thing.
I agree with you on one thing, Tune do make some excellent products. The hubs from the Schwarzbrenners I still have (now built onto different wheels) and have been very reliable. I have Mig 70/Mag 170 hubs built onto a set of Zipp rims which have also been fantastic. I have Tune bottle cages, which are great and I would definitely buy certain Tune products again. Just because an organisation makes good products however doesn't IMO mean that some sort of omerta should then exist in relation to mistakes they may make or bad products they may produce, particularly where, as in this case, the product is (according not to me but to the wheel builder I sent them to)
potentially dangerous. No organisation gets everything right all of the time, and I think that most people are sufficiently intelligent to realise that and take the information for what it is without thinking 'they've produced one poor product so I'll make sure I never buy from them again'.
As far as Poshbikes are concerned, I said I didn't think their response 'demonstrated a great deal of customer service'. I don't think I'm unreasonable in this or that this is 'trashing' them unfairly, but you obviously disagree which is fair enough. I made it clear that the product was 6 months out of warranty and that therefore I appreciated that neither they nor Tune were 'obliged' to do anything. I would be interested to know what your response would be if you'd just been told that a product you'd spent well over £1,000 on 18 months previously was too dangerous to ride through no fault of your own and would have to be binned. Maybe that sort of expense doesn't matter to you, but I'm sure it does to others.
As to your 'blackmail' comment, I've no idea what you're talking about here. Perhaps you mean libel, which would possibly make more sense. If you do mean blackmail then I think it is clear from my posts that I'm not asking for or expecting anything here, not a refund, not compensation, not even an apology. Hey, I'm not going to pretend it was a great experience, but believe me, following extensive therapy I'm over it now.
The purpose of the post, at the risk of repeating myself for about the fourth time, was to share information, not to enter into a slanging match, write off a company based on one negative experience or somehow angle for compensation. I've re-read my posts and I don't think I've been un-balanced, unfair, hysterical or over the top. Others may disagree and I'm sure like you they will say so if they think that is the case, but I think you're making something out of nothing with your post.