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 Post subject: Bikebuster???
PostPosted: Mon May 18, 2009 10:22 am 
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Joined: Thu May 06, 2004 3:11 pm
Posts: 554
Location: Detroit-USA
Anybody ever done business with these people?

https://www.bikebuster.com/details/260275.html


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 Post subject:
PostPosted: Mon May 18, 2009 10:26 am 
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Joined: Sat May 06, 2006 7:04 am
Posts: 691
Location: Denmark
Lots of times - only had problems one or two times.

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 Post subject:
Posted: Mon May 18, 2009 10:26 am 


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 Post subject:
PostPosted: Mon May 18, 2009 3:10 pm 
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Joined: Sun Sep 10, 2006 6:43 pm
Posts: 657
Location: Copenhagen, Denmark, Earth, Universe
They are ok. Not always the best customer service, but they are cheap on a lot of stuff so...


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 Post subject: Re: Bikebuster???
PostPosted: Mon Oct 07, 2013 7:19 pm 
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Joined: Mon Oct 07, 2013 7:12 pm
Posts: 5
I'm sorry but from now on I must call them Bikebastards. :(

I have ordered the jersey size M as they claimed to have it on their site. They sent me XLG size, then apologized for the mistake on their site(!), I sent the jersey back, they received it on Aug. 15th. Since then I am waiting for the refund and the only information from them were questions about my bank account. And they asked it for three times.

I would be grateful for any information about Denmark institutions where I can report this rip-off.

Thanks, Tomas


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 Post subject: Re: Bikebuster???
PostPosted: Mon Oct 07, 2013 7:36 pm 
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Joined: Fri Dec 30, 2005 3:33 pm
Posts: 1444
gut wrote:
I'm sorry but from now on I must call them Bikebastards. :(

I have ordered the jersey size M as they claimed to have it on their site. They sent me XLG size, then apologized for the mistake on their site(!), I sent the jersey back, they received it on Aug. 15th. Since then I am waiting for the refund and the only information from them were questions about my bank account. And they asked it for three times.

I would be grateful for any information about Denmark institutions where I can report this rip-off.

Thanks, Tomas


I do not think that is the kind of web site in Denmark and the Danish police will not do anything for you that can help you.

Try to write a comment on Trustpilot .....

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 Post subject: Re: Bikebuster???
PostPosted: Mon Oct 07, 2013 8:02 pm 
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Joined: Thu Feb 26, 2004 7:35 pm
Posts: 1435
Location: Middle of nowhere, EU
Brilliant store. Great customer service. I have bought my bikes there for more than 10 years. Never had any problems. Bought more than 10 bikes from there. High end Wiliers and Scotts. Many of them featured in the ww gallery (search). They have the best deals on Wilier worldwide. However Wilier prevents them from shipping Wiliers to the USA. So fellow ww´s over there will have to pay the premium prices of competitive cyclist (another great store) What I particularly like is the fact that they can get any Wilier you want even if it´s not in stock and they can cater to all customizing wishes.

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 Post subject: Re: Bikebuster???
PostPosted: Mon Oct 07, 2013 8:25 pm 
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Joined: Mon Oct 07, 2013 7:12 pm
Posts: 5
I'm glad you had the good experience with them and I'm glad I haven't ordered a bike from them.


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 Post subject: Re: Bikebuster???
PostPosted: Mon Oct 07, 2013 9:58 pm 
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Joined: Mon Jul 13, 2009 9:19 pm
Posts: 274
Location: Denmark
gut: did you give them the swiftcode/bic code?


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 Post subject: Re: Bikebuster???
PostPosted: Tue Oct 08, 2013 6:54 am 
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Joined: Mon Oct 07, 2013 7:12 pm
Posts: 5
I gave them everything about my bank for three times. Swift code as well.
And they never complained or said something is missing.
They just keep ignoring me. And I tried to make a contant by sending mails to different e-mails, on their site,
contacting the owner Per on LinkedIn... No success, just automated replies.


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 Post subject: Re: Bikebuster???
PostPosted: Tue Oct 08, 2013 9:06 am 
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Joined: Fri Dec 30, 2005 3:33 pm
Posts: 1444
In Denmark we have the assurance that if we pay by credit card so we can get our bank to demand money back.

I do not know if it is only a Danish rule or whether it also applies in other countries.

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 Post subject: Re: Bikebuster???
PostPosted: Tue Oct 08, 2013 9:11 am 
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Joined: Fri Dec 30, 2005 3:33 pm
Posts: 1444
Facebook page https://www.facebook.com/bikebuster?fref=ts

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 Post subject: Re: Bikebuster???
PostPosted: Tue Oct 08, 2013 10:00 am 
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Joined: Mon Oct 07, 2013 7:12 pm
Posts: 5
Tillquist wrote:
In Denmark we have the assurance that if we pay by credit card so we can get our bank to demand money back.

I do not know if it is only a Danish rule or whether it also applies in other countries.


I know about that possibility but unfortunatelly I paid with bank transfer, because I trusted the company that is from Denmark. My mistake. :(

I also tried to contact them on the facebook but with no success.

TNX!


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 Post subject: Re: Bikebuster???
PostPosted: Tue Oct 08, 2013 10:12 am 
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Joined: Mon May 21, 2012 6:36 am
Posts: 104
Location: Sweden
http://www.consumerombudsman.dk/

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 Post subject: Re: Bikebuster???
PostPosted: Tue Oct 08, 2013 10:48 am 
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Joined: Fri Dec 30, 2005 3:33 pm
Posts: 1444
Continued to post on the bike buster facebook wall. No business is interested in bad publicity.

It's the best advice I can give you

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 Post subject: Re: Bikebuster???
Posted: Tue Oct 08, 2013 10:48 am 


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 Post subject: Re: Bikebuster???
PostPosted: Tue Oct 08, 2013 11:42 am 
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Joined: Mon May 06, 2013 6:25 pm
Posts: 60
I'm from Denmark, i have used them a couple of times, really fast shipping day 2 day..


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