First on this frame yes. Although it's by far not my first BB installation (have bikes with BSA, ITA, PF30, BB30; installed all myself without any issues).
Then sounds like a misaligned BB cup, although the alignment issue could be with the bearings, but that is doubtful. It's a frame warranty issue. I would not let a shop try to reface/chase it. From what I have read that can only lead to more issues with poor fitting. Ask for a new frame.
There are no cups in BB30. There is no chasing as there are no threads. The faces of the BB shell has no bearing (ha, no pun intended) on the alignment of the bearings.