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 Post subject: Repair on Cervelo
PostPosted: Sat Jun 01, 2013 5:06 pm 
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Joined: Sat May 27, 2006 6:39 pm
Posts: 58
I recently purchased an R5ca, and rode it for only 25 miles. During a downshift, unfortunately, I found that the front derailleur tab rivets had popped, and that the entire assembly had come loose. I had the frame sent back to Cervelo, who are repairing it.

Questions for people in the forum:
a) Have any of you had any issues with your R5ca's?
b) Have any of you had Cervelo frames (any model) fixed by Cervelo themselves?
c) If "yes" to query "b," was the worksmanship good?

.....sorry to say that I don't have pictures of the FD mount. I was so shocked that such an expensive frame had a malfunction that I was not thinking clearly. Fortunately, it appears that the malfunction was in the rivets so that Cervelo can fix it under warranty.

Thanks in advance for your comments.


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 Post subject: Re: Repair on Cervelo
PostPosted: Sat Jun 01, 2013 6:42 pm 
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Joined: Tue Dec 23, 2008 2:57 pm
Posts: 822
Location: NYC
Cervelo used to send a replacement rivet repair kit to you LBS for this repair but apparently they are now doing the repair themselves (probably smarter as it is difficult to find a real mechanic at LBS these days). Cervelo has a stellar reputation for warranty replacement and repair so I would rest easy that you are being taken care of....and if they can't fix it I am sure they will replace with an RCa.

EM3

PS:All frames have the potential for failure, regardless of how expensive they are, and rivets popping out is not uncommon.

_________________
______________

My 2013 Cervelo R5


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 Post subject: Re: Repair on Cervelo
Posted: Sat Jun 01, 2013 6:42 pm 


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 Post subject: Re: Repair on Cervelo
PostPosted: Sat Jun 01, 2013 11:02 pm 
Offline

Joined: Wed Feb 01, 2012 9:12 pm
Posts: 16
If they have a repair kit for a problem, sounds like poor design.


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 Post subject:
PostPosted: Sat Jun 01, 2013 11:38 pm 
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Shop Owner

Joined: Sat Jun 13, 2009 4:02 am
Posts: 1980
Location: NoVA/DC
That's the first CA I've heard with a front der mount failure. I have seen it some on the 2010 and older r3 line. I also thought it was odd that the VWD version has an integral carbon mount.

Sent from my EVO using Tapatalk 4 Beta


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