THM Response

[ironman1]

Have a broke bearing seat on my Clavicula. I e-mailed them several times this week and still waiting for a reply. Curious if any anyone else had a hard time getting a response ? Previously they used to answer right away ?

[mnmasotto]

August is a big vacation month in Europe and they are either at or getting ready for a big European Bike Show.

[xnavalav8r]

My experience with customer service from THM was fantastic! I can only assume that, as mentioned, they are on holiday.

[BruceCarnevale]

They definitely are on vacation and are preparing for Eurobike. I had a pedal issue with my Clavicula and one of them responded while he was on vacation. Try to be patient!

[oldtrackie]

I had exactly the same problem recently. They wouldn't allow me to send it back to them direct, only via the shop I bought it from. Anyway, they repaired it with no charge - took about 5 weeks.

[ironman1]

Got back to me today, need to send it back to dealer. Feel much better now that I received a response.

[Simon BP]

+1 experience with fantastic customer service from THM. I have had contact with THM twice, both times I have recieved better service than what would have been good enough. By far the best customerservice I have ever experienced!