HOT: Active* forum members generally gain 5% discount at starbike.com store!
Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Articles FAQ Contact About




Post new topic Reply to topic  [ 8 posts ] 
Author Message
 Post subject: THM Response
PostPosted: Fri Aug 01, 2014 9:59 pm 
Offline

Joined: Thu Dec 09, 2004 5:51 pm
Posts: 137
Have a broke bearing seat on my Clavicula. I e-mailed them several times this week and still waiting for a reply. Curious if any anyone else had a hard time getting a response ? Previously they used to answer right away ?


Top
 Profile  
 
 Post subject: Re: THM Response
PostPosted: Fri Aug 01, 2014 10:25 pm 
Offline

Joined: Mon Jun 06, 2011 7:16 pm
Posts: 405
Location: Irvine, CA
August is a big vacation month in Europe and they are either at or getting ready for a big European Bike Show.


Top
 Profile  
 
 Post subject: Re: THM Response
Posted: Fri Aug 01, 2014 10:25 pm 


Top
  
 
 Post subject: Re: THM Response
PostPosted: Sat Aug 02, 2014 8:01 pm 
Offline

Joined: Mon Jan 21, 2008 12:09 pm
Posts: 2499
My experience with customer service from THM was fantastic! I can only assume that, as mentioned, they are on holiday.

_________________
TED
San Diego, CA
Bike Pics
English Custom Steel Internal di2
Litespeed Ghisallo


Top
 Profile  
 
 Post subject: Re: THM Response
PostPosted: Sun Aug 03, 2014 11:08 am 
Offline
Administrator
User avatar

Joined: Sat Jun 19, 2004 11:08 am
Posts: 6292
Location: Urbana, Illinois
Another very positive experience working with THM. Maybe if Madcow see this he can add something since Fairwheel Bikes is the US distributor.

_________________
RESIDENT GRUMPY OLD MAN.


Top
 Profile  
 
 Post subject: Re: THM Response
PostPosted: Sun Aug 03, 2014 12:11 pm 
Offline

Joined: Sat Jan 06, 2007 4:36 pm
Posts: 18
Location: Aachen, Germany
They definitely are on vacation and are preparing for Eurobike. I had a pedal issue with my Clavicula and one of them responded while he was on vacation. Try to be patient!


Top
 Profile  
 
 Post subject: Re: THM Response
PostPosted: Sun Aug 03, 2014 5:29 pm 
Offline

Joined: Thu Sep 03, 2009 10:02 am
Posts: 69
I had exactly the same problem recently. They wouldn't allow me to send it back to them direct, only via the shop I bought it from. Anyway, they repaired it with no charge - took about 5 weeks.


Top
 Profile  
 
 Post subject: Re: THM Response
PostPosted: Sun Aug 03, 2014 11:07 pm 
Offline

Joined: Thu Dec 09, 2004 5:51 pm
Posts: 137
Got back to me today, need to send it back to dealer. Feel much better now that I received a response.


Top
 Profile  
 
 Post subject: Re: THM Response
PostPosted: Mon Aug 04, 2014 10:43 pm 
Offline

Joined: Tue Jun 17, 2008 7:46 pm
Posts: 1139
Location: Denmark
+1 experience with fantastic customer service from THM. I have had contact with THM twice, both times I have recieved better service than what would have been good enough. By far the best customerservice I have ever experienced!


Top
 Profile  
 
 Post subject: Re: THM Response
Posted: Mon Aug 04, 2014 10:43 pm 


Top
  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 


Who is online

Users browsing this forum: Bing [Bot], Exabot [Bot], sanrensho and 57 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

It is currently Sun Dec 21, 2014 9:54 pm

All times are UTC + 1 hour




Advertising   –  FAQ   –  Contact   –  Convert   –  About

© Weight Weenies 2000-2013
hosted by starbike.com


How to get rid of these ads? Just register!


Powered by phpBB