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 Post subject: THM Response
PostPosted: Fri Aug 01, 2014 9:59 pm 
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Joined: Thu Dec 09, 2004 5:51 pm
Posts: 135
Have a broke bearing seat on my Clavicula. I e-mailed them several times this week and still waiting for a reply. Curious if any anyone else had a hard time getting a response ? Previously they used to answer right away ?


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 Post subject: Re: THM Response
PostPosted: Fri Aug 01, 2014 10:25 pm 
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Joined: Mon Jun 06, 2011 7:16 pm
Posts: 394
Location: Irvine, CA
August is a big vacation month in Europe and they are either at or getting ready for a big European Bike Show.


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 Post subject: Re: THM Response
Posted: Fri Aug 01, 2014 10:25 pm 


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 Post subject: Re: THM Response
PostPosted: Sat Aug 02, 2014 8:01 pm 
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Joined: Mon Jan 21, 2008 12:09 pm
Posts: 2489
My experience with customer service from THM was fantastic! I can only assume that, as mentioned, they are on holiday.

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San Diego, CA
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 Post subject: Re: THM Response
PostPosted: Sun Aug 03, 2014 11:08 am 
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Joined: Sat Jun 19, 2004 11:08 am
Posts: 6275
Location: Urbana, Illinois
Another very positive experience working with THM. Maybe if Madcow see this he can add something since Fairwheel Bikes is the US distributor.

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 Post subject: Re: THM Response
PostPosted: Sun Aug 03, 2014 12:11 pm 
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Joined: Sat Jan 06, 2007 4:36 pm
Posts: 18
Location: Aachen, Germany
They definitely are on vacation and are preparing for Eurobike. I had a pedal issue with my Clavicula and one of them responded while he was on vacation. Try to be patient!


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 Post subject: Re: THM Response
PostPosted: Sun Aug 03, 2014 5:29 pm 
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Joined: Thu Sep 03, 2009 10:02 am
Posts: 69
I had exactly the same problem recently. They wouldn't allow me to send it back to them direct, only via the shop I bought it from. Anyway, they repaired it with no charge - took about 5 weeks.


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 Post subject: Re: THM Response
PostPosted: Sun Aug 03, 2014 11:07 pm 
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Joined: Thu Dec 09, 2004 5:51 pm
Posts: 135
Got back to me today, need to send it back to dealer. Feel much better now that I received a response.


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 Post subject: Re: THM Response
Posted: Sun Aug 03, 2014 11:07 pm 


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 Post subject: Re: THM Response
PostPosted: Mon Aug 04, 2014 10:43 pm 
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Joined: Tue Jun 17, 2008 7:46 pm
Posts: 1135
Location: Denmark
+1 experience with fantastic customer service from THM. I have had contact with THM twice, both times I have recieved better service than what would have been good enough. By far the best customerservice I have ever experienced!


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