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 Post subject: Assos customer service
PostPosted: Mon Oct 23, 2017 6:42 pm 
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Joined: Wed Dec 29, 2010 10:22 pm
Posts: 565
Location: Bristol uk
Just to say i have always used assos and have spent a lot of money over the years,anyway pulled my winter bibshorts out of the wardrobe and noticed a big hole in the seating area.

Image
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The shorts have been used for about 3 months over last winter,what assos say is this.

Hi Mark

Apologies for the delay. Thanks for sending this over.

It looks like the damage is caused by Lycra deterioration attributed to friction perhaps with your saddle and/or saddle bag and I’m afraid in this case we are unable to make a repair. Contact with anything that may cause friction causes this as a repeated issue, meaning that a repair would still be unable to assure the shorts’ longevity.

Best wishes
Amy

Imo all shorts have some sort of friction with saddles,anyway looks like i have to grin and bear it.
Never had this with there shorts before.
£175 shorts and this is what they think

_________________
COLNAGO C60 SUPER RECORD EPS
TREK MADONE 9 SRAM ETAP


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 Post subject: Assos customer service
Posted: Mon Oct 23, 2017 6:42 pm 


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PostPosted: Mon Oct 23, 2017 7:46 pm 
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Joined: Fri Jun 25, 2010 10:24 pm
Posts: 129
I was a long time Assos customer until about a year ago. Had a few run ins similar to yours. Made a switch to Isadore. Never looked back. The good news on the Assos is that it still has good resale value on ebay.


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PostPosted: Mon Oct 23, 2017 7:51 pm 
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Joined: Wed Dec 29, 2010 10:22 pm
Posts: 565
Location: Bristol uk
For me its how they fobbed me off saying its your saddle or saddle bag,so what they are saying is that there shorts are no good for contact on a saddle as this will cause friction.

_________________
COLNAGO C60 SUPER RECORD EPS
TREK MADONE 9 SRAM ETAP


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PostPosted: Mon Oct 23, 2017 8:08 pm 
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Joined: Wed Dec 29, 2010 10:22 pm
Posts: 565
Location: Bristol uk
Oh yes i can pay for them if i wish.

Dear Mark,

As I mentioned on the telephone, in circumstances such as these, our experience shows us that the product has been affected by something in the saddle area causing abrasion. Over time this will lead to a hole. Repairing this is not something we will do under warranty after the first 3 months following purchase.

If you would like to send these in for repair at your cost, please send the shorts in to us. However there will be a charge for this service.

Amy

My saddles are 2 fizik arione r1 fitted to 2 different bikes

_________________
COLNAGO C60 SUPER RECORD EPS
TREK MADONE 9 SRAM ETAP


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PostPosted: Mon Oct 23, 2017 8:27 pm 
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Joined: Tue Jan 06, 2015 5:59 pm
Posts: 16
Unusual, I thought assos customer service was top draw


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PostPosted: Mon Oct 23, 2017 8:50 pm 
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Joined: Tue May 23, 2006 9:39 pm
Posts: 1031
i wear Assos bib shorts and tights as well....including similar saddle, Fizik Arione 00. never had an issue with them wearing in that area. check your saddle and see if there's something that may have cause the abrasion.

Assos should offer you something. i doubt if they can be repaired without it looking like a bad patch job.

Rapha has a repair service and has repaired a few jerseys for me. most recently, they offered me a crash replacement of 40% off for my helmet which suffered a small ding on the side. the jersey Rapha repaired was pretty decent. a returned glove resulted in a voucher to buy a new one online.

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- Parlee ESX + DA9070 + THM SRM PM + Enve SES 6.7 CK hubs
- Independent Fabrication Ti FLW + Campy SR11 + Enve 3.4 CK hubs


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Posted: Mon Oct 23, 2017 8:50 pm 


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