afalts wrote:In Canada it is more like 9 time out of 10 that it takes longer than a week with Cannondale. I have worked at a shop that sells Cannondale for over 5 years now, if they have the frame in-stock it's there quick, but rarely do they have the right colour/size in stock. One of my co-workers waited 3 months for a warranty supersix only to have a different colour shipped out, and no fork to match. Eventually did get the fork after some phone calls.
I've had Cannondale MTB's the past 4 years and each of the 3 warranties I've had with them have taken over a month.
I can understand it being a little slow on a warranty several months in. This is barely a week in that an obvious fault is apparent. Just because a frame is not available is not an excuse. Specialized and Trek have both stripped a bike down to sort customers out for me.