2013 Cannondale EVO Hi-Mod Frame Quality Control Issue!
Posted: Wed Apr 10, 2013 9:06 pm
Hi,
Finally i've bought my new dream roadbike, 2013 Cannondale Evo Hi-Mod Duraace. I have also shared the photos from the gallery section earlier.(Look at to my signature)
Last week during my first test ride, i noticed that my rear tire has positioned just 1-2mm far from the left chainstay!
I stopped and tried to seat the wheel again and again, but everytime without a success!
And then i suddenly changed my route to the Cannondale distrubitor/bike shop.
Firstly they tried re-seating the wheel, but they couldn't. Then, they tried to align the rear wheel by tilting from the skewers and close them firmly. Tire was now looking centered between the chainstays, but this time it was off-center the seatstays!
And of course after sitting back on the saddle, rear wheel quickly positioned back again, close to the left chainstay with a just 1-2mm clearance.
Secondly we checked the stock mavic ksyrium sls wheel, if it was a dishing problem or not. But wheel was perfectly centered and true! We checked it on a parktool truing stand and by testing the wheel on an another evo frame. No problem with the wheel!
Lastly, we observed the frame by testing with another brandnew wheels in store, but result was the same. It was off-center the chainstays.
After drived back to home and taking some photos for guarantee, i noticed some paint chip where the tire sidewall is very close to the left chainstay. It was totally a 10km ride and the result was totally a disappointment!
When compared my left chainstay with the different evo frames in store, i also noticed that the little curve(spacing for tire) where is facing the tire sidewall doesn't truely exist in my frame. And right side of the tire is a little far from the driveside chainstay, as it should be.
Maybe the chainstay is faulty, maybe the drops, we cannot be %100 sure.
Only the thing i am sure about is that, i have a brandnew faulty frame now, and it is nothing more than gold painted garbage for me
Finally last Friday, my dealer asked Cannondale for a frame guarantee replacement and i hope they will send my new frame a.s.a.p. I don't want to wait, i want to ride!
This is a hi-end racing bike with a 6600€/8000US$ pricetag! Frameset alone retails for 3200€/3500US$ !
I can't accept and believe this level of bad quality control, which is totally unacceptible!
After spending that much money on a brand-new premium named bike, and cannot ride it because of a defect, it feels amazingly bad:(
Sorry Cannondale, but after this bad experience, your elite image for me is seriously damaged!
I think, you have to increase your QC seriously! Other than my frame alignment problem, for the last 2 years, i commonly notice some paint/varnish faults on your framesets (specially on carbon frames), which is also not good for you.
It is obvious that you have some serious quality control problems with your plant, located in China.
And i hope that, you can seriously take steps about this issue.
Thanks for your patiently reading.
Finally i've bought my new dream roadbike, 2013 Cannondale Evo Hi-Mod Duraace. I have also shared the photos from the gallery section earlier.(Look at to my signature)
Last week during my first test ride, i noticed that my rear tire has positioned just 1-2mm far from the left chainstay!
I stopped and tried to seat the wheel again and again, but everytime without a success!
And then i suddenly changed my route to the Cannondale distrubitor/bike shop.
Firstly they tried re-seating the wheel, but they couldn't. Then, they tried to align the rear wheel by tilting from the skewers and close them firmly. Tire was now looking centered between the chainstays, but this time it was off-center the seatstays!
And of course after sitting back on the saddle, rear wheel quickly positioned back again, close to the left chainstay with a just 1-2mm clearance.
Secondly we checked the stock mavic ksyrium sls wheel, if it was a dishing problem or not. But wheel was perfectly centered and true! We checked it on a parktool truing stand and by testing the wheel on an another evo frame. No problem with the wheel!
Lastly, we observed the frame by testing with another brandnew wheels in store, but result was the same. It was off-center the chainstays.
After drived back to home and taking some photos for guarantee, i noticed some paint chip where the tire sidewall is very close to the left chainstay. It was totally a 10km ride and the result was totally a disappointment!
When compared my left chainstay with the different evo frames in store, i also noticed that the little curve(spacing for tire) where is facing the tire sidewall doesn't truely exist in my frame. And right side of the tire is a little far from the driveside chainstay, as it should be.
Maybe the chainstay is faulty, maybe the drops, we cannot be %100 sure.
Only the thing i am sure about is that, i have a brandnew faulty frame now, and it is nothing more than gold painted garbage for me
Finally last Friday, my dealer asked Cannondale for a frame guarantee replacement and i hope they will send my new frame a.s.a.p. I don't want to wait, i want to ride!
This is a hi-end racing bike with a 6600€/8000US$ pricetag! Frameset alone retails for 3200€/3500US$ !
I can't accept and believe this level of bad quality control, which is totally unacceptible!
After spending that much money on a brand-new premium named bike, and cannot ride it because of a defect, it feels amazingly bad:(
Sorry Cannondale, but after this bad experience, your elite image for me is seriously damaged!
I think, you have to increase your QC seriously! Other than my frame alignment problem, for the last 2 years, i commonly notice some paint/varnish faults on your framesets (specially on carbon frames), which is also not good for you.
It is obvious that you have some serious quality control problems with your plant, located in China.
And i hope that, you can seriously take steps about this issue.
Thanks for your patiently reading.