THM Response

Discuss light weight issues concerning road bikes & parts.
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ironman1
Posts: 190
Joined: Thu Dec 09, 2004 5:51 pm

by ironman1

Have a broke bearing seat on my Clavicula. I e-mailed them several times this week and still waiting for a reply. Curious if any anyone else had a hard time getting a response ? Previously they used to answer right away ?

by Weenie


mnmasotto
Posts: 621
Joined: Mon Jun 06, 2011 7:16 pm
Location: Irvine, CA

by mnmasotto

August is a big vacation month in Europe and they are either at or getting ready for a big European Bike Show.

xnavalav8r
Posts: 2643
Joined: Mon Jan 21, 2008 12:09 pm

by xnavalav8r

My experience with customer service from THM was fantastic! I can only assume that, as mentioned, they are on holiday.

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Juanmoretime
Administrator
Posts: 7052
Joined: Sat Jun 19, 2004 11:08 am
Location: Urbana, Illinois

by Juanmoretime

Another very positive experience working with THM. Maybe if Madcow see this he can add something since Fairwheel Bikes is the US distributor.
RESIDENT GRUMPY OLD MAN.

BruceCarnevale
Posts: 26
Joined: Sat Jan 06, 2007 4:36 pm
Location: Aachen, Germany

by BruceCarnevale

They definitely are on vacation and are preparing for Eurobike. I had a pedal issue with my Clavicula and one of them responded while he was on vacation. Try to be patient!

oldtrackie
Posts: 71
Joined: Thu Sep 03, 2009 10:02 am

by oldtrackie

I had exactly the same problem recently. They wouldn't allow me to send it back to them direct, only via the shop I bought it from. Anyway, they repaired it with no charge - took about 5 weeks.

ironman1
Posts: 190
Joined: Thu Dec 09, 2004 5:51 pm

by ironman1

Got back to me today, need to send it back to dealer. Feel much better now that I received a response.

Simon BP
Posts: 1276
Joined: Tue Jun 17, 2008 7:46 pm
Location: Denmark

by Simon BP

+1 experience with fantastic customer service from THM. I have had contact with THM twice, both times I have recieved better service than what would have been good enough. By far the best customerservice I have ever experienced!

by Weenie


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