I'ts always interesting to see how rumor spreads. How each individual contributes to a variety of misinformation and judge of character.
By now, you must understand I am a one man business. Because of that, you can always contact me direct. I always post my telephone, (773)991-4057 in every ad as well as my email address carbonLORD@hotmail.com
I am, and have been in the graphic and web business for almost as long as I've been offering Composite cycling equipment which is why I have a web site, http://www.carbonLORD.com
I know, I need to update it for 2004.
I will start from the beginning, since a lot of you do not really know who I am. My name is Sabin West, born and raised in the city of Chicago. Rather then bore you, I'll get right to the point. Ive been offering Carbon Cranks for about 6 years now. I've been selling and trading parts since the early mtbr.com times and this has always been a side "business" for me, it was'nt always like that. I used to do it for my own personal builds and because I was good at it on the side, and with my persuit for web base work, I became good at it on the web, so I'd build my friends and family custom builds which were a bargain online. I found a retailer of these cranks who reside in Denmark at the time. I'd buy a few dozen at a time. Had a bunch of Carbon bicycles myself and speced them out with the profit I made selling the batch. It was a solid relationship which lasted about 2 years. In that time, I was always on mtbr, spouting off at the keypad against guys like D8, Tim from WI, Slyfox and a whole bunch of guys who I don't even communicate with any longer. This went on for years. Talking sh*t, dissagreeing, young guys acting up on the web. I always took it in good fun, although guys like D8 and Tim would eventually get pissed off and you get to a point 5 years down the road, and it turns into rumor and gossip on the Weight Weenie forum.
Like I said, it was never like that. I sell a genuine product. No ones getting rich or getting over on Cranks, beleive me. The last thing I would want to do is sell a poorly manufactured product and risk someone hurting themselves using it. There have never beem any delaminating issues while I have offered this product . I would not offer a lifetime warranty if I felt otherwise. I could mark them down and offer NO warranty, but I dont. I have served the warranty I honor to the terms and conditions as stated on my web site http://www.carbonLORD.com/cranks.html
which again, I don't really have to offer a web site of a product, but I do, and it's there for you to access whenever you are curious as to the terms and conditions of that warranty. I even offer a crash replacement policy so if you mess up the product, I at least will give it to you at my cost, all I ask is that you return it to me broken, so my contacts can take a look at it and make it even better, which by the way has NEVER happened. You find me someone who has purchased my cranks that broke one, seriously, find ONE and I'll give you my business, you can have it. It's NEVER happened, so all this talk of selling junk, lets be reasonable. I know a lot about this business, beleive me. There are some things I can not tell you as per my conditions with the people I go through. I explain this dozens of times a day when customers email me. It's not me being sneaky. It's me protecting the interests of this small industry and me securing a product for YOU.
The weights I offer are correct, otherwise people like Eric Norris at CampyOnly.com would not write such favorable reviews of my product which fit what they are designed to accomodate and were noted as being lighter then claimed in one of his reviews. If someone has an issue with a component, again the warranty is in place for this reason. I see one member here I was referring to earlier who had that one troubled experience and without calling you out (you know who you are) I responded to you in two other forums now as well as your emails, so you have no excuse per the warranty inquiry, just your own stubborn pride for not accepting my reason for my late reply for your claim. Offer still stands, as it did thw 3 days after you emailed me (that 7 times in 2 days) when I responded.
I am sorry if anyone here who has really done business with me feels they did not receive what they expected, I truly do. But I do not see very many customers of mine here at all. I do see a lot of the same, shall we say "trouble makers" who I have known as such for many years, through many different forums. I will take this time to say to the few costomers which did comment, to JTC, you do have a Lifetime Warranty, whenever you would like to contact me about the bottom bracket issue, all you need todo is contact me. Rouge, I've contacted you enough, do the right thing and get off the soap box.
For non customer troublemakers of many years "Superlight and Tim", same old games eh chums? and for niks, the history goes a lot further back then gossip at mtbr 3+ years ago, and for anyone else out there who is really in doubt at this point, only other resource for assurance I have is good old genuine feedback on eBay, user ID carbonLORD, as it has been for 5 years.
http://cgi2.ebay.com/aw-cgi/eBayISAPI.d ... carbonlord
I don't think my rating would br perfect if I were selling junk that broke, and customers there have the option to leave a follow up comment for years after, incase anyone assumed there was a limited time to follow up. If you read this far and if thats not good enough, contact me direct or I don't know what else I can say.
Sorry for the long post and I am also sorry I had to go this far over the same crap guys. If you don't like what I have to offer, no one's forcing you to buy it but enough is enough. Tell the truth and be realistic. I hate having to write these long responses on every forum you bombard. I though we were over the childish days of mtbr?
Have a great season and I look forward to hearing from you all. Special thanks to the member who informed me of this thread and knows I am a good person. (I did not use spell check or edit this post so please forgive, all of you english majors)
Sabin West / CarbonLORD / 773.991.4057