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PostPosted: Sun May 05, 2013 6:15 pm 
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Joined: Wed Nov 02, 2011 10:25 am
Posts: 26
Update: new carbon wheelset.

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Posted: Sun May 05, 2013 6:15 pm 


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PostPosted: Wed May 08, 2013 9:50 pm 
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Joined: Tue Feb 05, 2013 4:05 pm
Posts: 185
Location: Barcelona Spain
^^Nice!

Got today the UPS shipping confirmation of my SLX :-)

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PostPosted: Mon May 20, 2013 9:57 am 
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Joined: Sat Mar 14, 2009 6:08 am
Posts: 8233
Location: Geelong
duz10s wrote:
i dont understand why they wont ship to countries such as Australia, i would buy a frame tomorrow if they shipped

Canyon cannot fill orders from within Europe, so made the call to stop supplying to Australia and try to better service their core market.

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PostPosted: Mon May 20, 2013 11:37 am 
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Joined: Fri Dec 12, 2008 5:19 am
Posts: 771
Location: Brisbane, Oz
Then why ship to Taiwan, India, Indonesia, Malaysia Japan etc. ?


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PostPosted: Mon May 20, 2013 12:15 pm 
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Joined: Mon Apr 22, 2013 5:55 am
Posts: 494
Location: Vladivostok
Tinea Pedis wrote:
duz10s wrote:
i dont understand why they wont ship to countries such as Australia, i would buy a frame tomorrow if they shipped

Canyon cannot fill orders from within Europe, so made the call to stop supplying to Australia and try to better service their core market.


Where did you get that info from mate?

Other forums posing that same dilemma with Canyon got a different response from Canyon, relating to insurance, not fulfilling of orders..

Edit : found th his on bna..

http://www.bicycles.net.au/forums/viewtopic.php?f=9&t=20871

info@canyon.com wrote:
Dear Lachlan,

thank you for your e-mail and your interest.

We are very sorry but it is true: At the moment, we do not ship to U.S. and Australia.

The problem are proceedings with insurance companys, different than the German or
European insurances.

We will tell you when this problem is solved and hope this will not last to long
anymore.

For further questions, please do not hesitate to contact us (phone: 0049 261 40
400 00).

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KWalker wrote:
chill out perv dogs, homegirl is still only 17.


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PostPosted: Mon May 20, 2013 12:48 pm 
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Joined: Sat Mar 14, 2009 6:08 am
Posts: 8233
Location: Geelong
Came from within the industry.

If you read the thread, doesn't seem like we are any closer to being able to purchase them.

Quote:
Then why ship to Taiwan, India, Indonesia, Malaysia, Japan etc. ?

Not sure of the demand for some of those countries.

Otherwise others might have more favourable exchange rates, as when they dropped Australia ours was terrible if you were in the EU. So why not drop a country you're not making as much from (and could have insurance issues, which I've not heard of before) in favour of others that have been exchange and possibly more favourable shipping.


Either way, cannot not see them opening up shipping any time soon.

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PostPosted: Mon May 20, 2013 12:50 pm 
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Joined: Mon Apr 22, 2013 5:55 am
Posts: 494
Location: Vladivostok
If you wanted one that bad you could always use a freight forwarding company

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KWalker wrote:
chill out perv dogs, homegirl is still only 17.


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PostPosted: Tue May 21, 2013 1:50 am 
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Joined: Thu Jan 19, 2012 11:30 pm
Posts: 482
Considering the shipping prices and import tax, ordering Canyon outside Europe put them into other big brands price range which make them less attractive imo.


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PostPosted: Tue May 21, 2013 1:56 am 
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Joined: Fri Dec 12, 2008 5:19 am
Posts: 771
Location: Brisbane, Oz
To a certain extent, but you also knock off 19% VAT from the price.


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PostPosted: Tue May 21, 2013 1:58 am 
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Joined: Thu Feb 05, 2009 12:04 am
Posts: 1117
Location: Gold Coast, QLD, Australia
Great bikes but I wouldn't buy one again unless I lived in Europe.

Warranty process is too much of a hassle (from experience)

They are still much cheaper than the equivalent bike from other high end manufacturers

Exchange rates only affect the customer.

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PostPosted: Fri May 24, 2013 4:14 am 
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Joined: Sat Mar 14, 2009 6:08 am
Posts: 8233
Location: Geelong
Murphs wrote:
Exchange rates only affect the customer.

Of course :doh:

Still, looking at their stock levels, what it costs to ship here as well as what I was told I cannot see them opening their route back to Australia any time soon.

Plus, like you said, returns process is a nightmare.

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PostPosted: Fri May 24, 2013 5:53 am 
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Joined: Sat Feb 25, 2012 10:01 am
Posts: 468
Location: Kuala Lumpur, Malaysia
I live in Kuala Lumpur, Malaysia. You can avoid tax if you purchase a complete bike; so it's kind of a bargain really after you deduct the 19% VAT.

Buying parts, on the other hand, is a nightmare. You might be taxed up until 25% (depending who is the Custom officer handling your shipment, if you're lucky, you'll get 10%)

Having said that, I've only seen one Canyon (Ultimate AL) from where I live..


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PostPosted: Fri May 24, 2013 5:57 am 
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Joined: Sat Feb 25, 2012 10:01 am
Posts: 468
Location: Kuala Lumpur, Malaysia
petal666 wrote:
Then why ship to Taiwan, India, Indonesia, Malaysia Japan etc. ?


So much hate here.. Who hurt you??


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PostPosted: Fri May 24, 2013 6:14 am 
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Joined: Fri Dec 12, 2008 5:19 am
Posts: 771
Location: Brisbane, Oz
gravity wrote:
petal666 wrote:
Then why ship to Taiwan, India, Indonesia, Malaysia Japan etc. ?


So much hate here.. Who hurt you??
Maybe read what I was replying to. :roll:


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Posted: Fri May 24, 2013 6:14 am 


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PostPosted: Fri May 31, 2013 5:48 pm 
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Joined: Thu May 11, 2006 9:00 pm
Posts: 325
Location: Portuguese Trails and Mountains
hello guys


Finally got my first road bike! And it's a canyon! And it's awesome!! :D
But as I don't understand much about road bikes geometry I trusted the frame size recommended by canyon PPS system and the bike feels a little too small for me :(
The lady at the service centre is not helping much and she'll only be available for contact in 5 days! wtf???! :evil: :evil:

Well I just need to ask if you have any experience exchanging a canyon bike for a different size or model.
How is it processed? Do we have to pay anything if the bike was ridden?
Do we have to wait a lot? (I already waited 4 months for this incorrectly suggested bike size) I don't want to wait another 4... :roll:
Looking at the delivery times for new ordered bikes I could only get the bike in mid august... oh no :(

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