HOT: Active* forum members generally gain 5% discount at store!
Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Articles FAQ Contact About

Post new topic Reply to topic  [ 6 posts ] 
Author Message
PostPosted: Tue May 15, 2012 1:15 pm 
User avatar

Joined: Wed Oct 06, 2004 6:55 pm
Posts: 2083
Location: Vienna, AUT
A few months ago I had a tragic accident and cracked a Canyon Ultimate CF frame on the drive side seat stay.
And by tragic I mean, tragically stupid - a workshop fall and impact with a tool box. Stomach turning to watch it happen in slow motion...

The frame is a 2008 or 2009 model, in red, and Canyon's customer service was less than inspirational in discussing options.
Their solution was send them the frame back and they would give a crash replacement, but the value was minimal with that route as I purchased the frame through the Canyon Outlet.
I like the frame, and the color. It was not used much prior to the fall.

At the recommendation of some threads here, I contacted Fibre Lyte and spoke with Stephen at Hansell Composites. The experience was excellent and I wanted to encourage those with carbon damage to reach out to them. I provided photos of the damage and color codes and was given a quote via email. The frame was sent out and in very short time the damage had been repaired.

Fibre Lyte uses Shelby Art for their color matching and Steve there was very proactive in providing me pictures of the work when done and even moving me up in his schedule a few days to accomodate a timeline.

Ultimately, Stephen at Fibre Lyte contacted me and advised their estimate had been a bit high and he adjusted the total charges.
I was lost for words. Amazing. Needless to say, this was a very enjoyable experience.

I received the frame back from the UK yesterday! It was packed up in the box I used, but padded to survive a three story free fall. I thought I was OCD about wrapping it, but Stephen made sure the frame was well protected for the trip home. (It took me 15 minutes to unwrap it!) :D

I then went about trying to decipher where the repair was done. Honestly, I could not see it. The color matching is spot on and I cannot identify the expected bulge in the area of the repair. I started holding the frame under different lamps attempting to find the flaws.
I then, laughably, went to the length of checking the rest of the frameset for the identifiable scratches I had made in riding to determine that they had not swapped out frames! Hahaha. It is the same one.

So, to wrap up, a shout out to Fibre Lyte and a warm thanks for getting me back on the road before my Südtirol adventure.
Also much appreciated gratitude to Shelby Art for their work.

I am not affiliated with either of these companies in any way other than being a grateful customer.
Both have an excellent customer service orientation and seem to truly enjoy doing good work.
Thanks Stephen and Steve.

If you need carbon repair, I recommend you contact Stephen at Fibre Lyte." onclick=";return false;" onclick=";return false;

Steve at Shelby Art:" onclick=";return false;

Once the frameset is built back up I will post photos.

PostPosted: Wed May 16, 2012 12:48 am 
in the industry
User avatar

Joined: Thu May 29, 2008 12:22 am
Posts: 602
It's always great to see a happy customer, thanks for the write up. :D

Just for the record, our Special Projects Engineer who does all the repairs is called John, so if anyone is looking for any info, they can either contact myself or speak to John and we'll do our best to help.

Posted: Wed May 16, 2012 12:48 am 

PostPosted: Wed May 16, 2012 1:19 am 
Tubbie Guru

Joined: Tue May 03, 2005 2:20 am
Posts: 5810
Location: Belgium

Good to hear it all turned out so well, Stoli.
I remember having a similar amount of enthusiasm and joy when I received something as seemingly simple as a RD inner plate made by Fibre-Lyte.
One look and you instantly feel these guys know what they're doing.

Good show. :thumbup:

Ciao, ;)

Being a snob is an expensive hobby.

PostPosted: Wed May 16, 2012 4:05 am 
User avatar

Joined: Fri Sep 15, 2006 6:02 am
Posts: 2894
Location: On the bike
Stolichnaya, good to see you around again. Thanks for sharing. Always good to hear of a WW with good experience. Thumbs up.

"Marginal gains are the only gains when all that's left to gain is in the margins."

PostPosted: Wed May 16, 2012 8:07 am 
in the industry
User avatar

Joined: Fri Sep 23, 2005 6:34 pm
Posts: 544
Location: Insjön, SWEDEN
Even I repair frames and carbon stuff for living but I can recommend Stephen at Fibre Lyte just because he is a good guy.

Seeing this write up does lighten up my day as there´s more people like me who takes the work with pride.

Excusing me for eventual wrong words as I´m translating directly from swedish in my head.

Experimental Prototype

Posted: Wed May 16, 2012 8:07 am 

PostPosted: Wed May 16, 2012 8:15 am 
User avatar

Joined: Wed Oct 06, 2004 6:55 pm
Posts: 2083
Location: Vienna, AUT
And yes, let me state, my apologies for the oversight of not mentioning John at Hansell Composites who did the exceptional work on the frame repair. it was not my intention to have such an oversight. The bulk of my interface during the process was with Stephen.

John, thank you. Your enthusiasm and attention to detail is inspiring.

It was, in part, ownership of one of the Fibre Lyte RD plates that told me they would be a fine place to send the Canyon for repairs. WW commnts certainly helped out.

Thanks again all.

Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

Who is online

Users browsing this forum: Alderton, Bing [Bot], cmcdonnell, DavidG, defride, Google Adsense [Bot], grouk and 45 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. SRAM Red Crankset + Fibre Lyte Chainrings

in Road




Sat Apr 04, 2015 9:14 pm

drmarg View the latest post

There are no new unread posts for this topic. Lightweight carbon fibre road frame tapered 1 1/8 to 1 1/2"

in Road

Daddy yo yo



Tue May 05, 2015 12:27 pm

KheSanh View the latest post

There are no new unread posts for this topic. Carbon refinishing / repair advice / Time NXR Instinct

in Road




Mon Aug 24, 2015 2:18 am

AJS914 View the latest post

There are no new unread posts for this topic. Your opinion of Berk Composites saddle

in Road




Sun Nov 09, 2014 11:10 pm

zrima View the latest post

This topic is locked, you cannot edit posts or make further replies. Repair or Cosmetic DAmage?

in Road




Tue Sep 09, 2014 7:57 pm

Frankie - B View the latest post

It is currently Sat Sep 05, 2015 11:27 am

All times are UTC + 1 hour

Advertising   –  FAQ   –  Contact   –  Convert   –  About

© Weight Weenies 2000-2013
hosted by

How to get rid of these ads? Just register!

Powered by phpBB