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PostPosted: Thu Dec 18, 2014 1:25 am 
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Joined: Tue Jan 14, 2014 1:00 am
Posts: 60
I bought a wheel build kit from BHS a few months ago and had a local wheel builder put them together. The rear hub became unrideable after after a couple of hundred km, so I contacted Brandon to see what could be done. I found clumps of metal filings behind the freebody, and the wheel hardly turns when the axle end caps are tightened even hand tight. My problem is not so much that, but the 2 weeks it takes Brandon to respond to emails.

Is this typical?

I hope I haven't been put on a leave-two-weeks-before-each-reply list (and hope that maybe he will read this message and get back to me). I know I should probably stop moaning and just get out and ride my other wheels.. but I need a small moan every now and then.

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PostPosted: Thu Dec 18, 2014 2:05 am 
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Joined: Wed Apr 09, 2014 8:08 pm
Posts: 142
Location: Bremerton, WA
I've always had quick responses when dealing with BHS. Maybe they are just super busy this time of year? :noidea:

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Posted: Thu Dec 18, 2014 2:05 am 


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PostPosted: Thu Dec 18, 2014 3:06 am 
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Joined: Sat Jan 18, 2014 3:42 am
Posts: 20
Location: Quebec
Always had good communication with Brandon and I've bought a few times from him.


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PostPosted: Thu Dec 18, 2014 11:59 am 
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Joined: Fri Jan 25, 2013 7:26 pm
Posts: 57
Best way to get in touch is to use the chat on the site. Or you could call him. I spent about 30 min chatting with him last week. He's a hands on cat.


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PostPosted: Thu Dec 18, 2014 11:36 pm 
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Joined: Mon Jul 26, 2004 1:06 pm
Posts: 874
Location: Melbourne, Australia
Just sent him an email asking if veloplugs fit well in his c22w rim. 10 minutes later he'd had his mechanic test the fit and responded. Rims/spokes/front hubs BHS is a great source. I've used cheap hubs from other sources previously and always regretted it. The freehub mechanism is such a crucial part of your ride that I don't skimp. I'd say best case scenario get a partial refund on the rear hub and rebuild the wheel with a DT 240/Campy/Shimano.

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PostPosted: Sun Dec 21, 2014 7:19 am 
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Joined: Tue Sep 30, 2014 6:35 pm
Posts: 8
Communication with BHS problems? I think there is just a mislabeled, misplaced email or something like that. I have always had quick accurate replies.
Secondly, on the hub. I don't care much for DT ratcheting. They make my bike slow. If you are having a problem with pawls, it may be the spacer is too loose on the freewheel side. Some of the lightweight aluminum thru axles are threaded, and can appear tight when they are not.


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Posted: Sun Dec 21, 2014 7:19 am 


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