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PostPosted: Fri Nov 03, 2017 12:29 pm 
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Joined: Fri Nov 03, 2017 12:26 pm
Posts: 4
I recently purchased a Quarq power meter from star bike but it only came with the crank arms. There is no power measuring crank spider with the crank arms.


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PostPosted: Fri Nov 03, 2017 3:25 pm 
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Joined: Fri Jul 23, 2004 8:24 pm
Posts: 2224
Location: Houston, Texas
No experience with Starbike, but seriously, unless you mistakenly bought replacement crank arms for a Quarq, then you need to be sending Starbike's customer service and email.

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Posted: Fri Nov 03, 2017 3:25 pm 


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PostPosted: Sat Nov 04, 2017 4:12 am 
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ms6073 wrote:
No experience with Starbike, but seriously, unless you mistakenly bought replacement crank arms for a Quarq, then you need to be sending Starbike's customer service and email.


It is impossible to buy crank arms from quarq and what I received is this.
Image
image processing service


Image


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PostPosted: Sat Nov 04, 2017 6:16 am 
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Contact their customer service and let us know how it goes.....

BTW, was the packaging opened or was it still sealed from Quarq?
(I already experienced once from a different online shop that the packaging of one of the item I ordered was opened and something was missing - most probably a return from another customer and the online shop did not check properly the return)


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PostPosted: Sat Nov 04, 2017 7:17 am 
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TonyM wrote:
Contact their customer service and let us know how it goes.....

BTW, was the packaging opened or was it still sealed from Quarq?
(I already experienced once from a different online shop that the packaging of one of the item I ordered was opened and something was missing - most probably a return from another customer and the online shop did not check properly the return)


The box seems to be opened beforehand


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PostPosted: Sat Nov 04, 2017 11:05 am 
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PostPosted: Sat Nov 04, 2017 3:51 pm 
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Joined: Thu Jun 03, 2010 12:47 pm
Posts: 152
what's really the question here? Contact their customer support and that's it. You'll return that and they'll ship you a new one complete and that's it...


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Posted: Sat Nov 04, 2017 3:51 pm 


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PostPosted: Mon Nov 06, 2017 4:03 pm 
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Joined: Tue Mar 18, 2003 9:42 pm
Posts: 2389
sounds like a mistake. starbike will make you good again.


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