Has Planet Cyclery gone to hell? Discuss

Questions about bike hire abroad and everything light bike related. No off-topic chat please

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avispa
Posts: 125
Joined: Tue Mar 11, 2008 2:36 am

by avispa

I have used Planet Cyclery: www.planetcyclery.com and have worked with the owner ever since the guy started on eBay back in 2008 or so.

But recently I have heard terrible reviews and a few days ago, I placed an order, which still shows as "processing". I have a feeling that this is one of those shooting star companies that have a connection to sell cheap goods then when that connection is broken, the customer service and company prestige goes down the tubes.

What has been your experience with them?

..A..

kode54
Posts: 1102
Joined: Tue May 23, 2006 9:39 pm

by kode54

i have had 'processing' orders for months. i called to cancel them and had no issues with cancelling and received a refund. response is still good. getting the goods, not so.
- AX Lightness Vial EVO D + DA9150 + Enve SES 3.4 carbon hubs
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9150 + THM SRM PM + Enve SES 6.7 CK hubs
- Independent Fabrication Ti FLW + DA9100 + Enve 3.4 CK hubs

by Weenie


antonioiglesius
Posts: 229
Joined: Sat Oct 15, 2016 9:08 pm

by antonioiglesius

I like them, it looks like they have great prices for Continental tires (e.g. Grand Prix 4000s II). I've had no problems, though my last purchase was in 9/2016. I buy when I get newsletters notifying me of tire sales, perhaps that's why I've not had delay issues.

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