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PostPosted: Thu May 25, 2017 7:43 am 
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Joined: Mon Jun 23, 2008 8:34 am
Posts: 36
I have been waiting for it since early March 2017, the bike shop ( Flyingball Bike Shop in Hong Kong) said they are also waiting for further info. from Cannondale. Is it normal that Cannondale is taking so much time to process a replacement frame?


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PostPosted: Thu May 25, 2017 8:38 am 
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Location: Athens, Greece
No

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Posted: Thu May 25, 2017 8:38 am 


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PostPosted: Thu May 25, 2017 8:41 am 
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Joined: Thu Feb 12, 2015 9:40 am
Posts: 812
Location: Pom living in Australia
Im afraid I can't tell you about Cannondale, but my replacement frame took 12 months. (Lightweight). Hopefully yours will be sorted soon as I know how frustrating it is waiting for your pride and joy. !!!


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PostPosted: Thu May 25, 2017 1:35 pm 
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Yes.


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PostPosted: Thu May 25, 2017 7:35 pm 
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Selmer wrote:
I have been waiting for it since early March 2017, the bike shop ( Flyingball Bike Shop in Hong Kong) said they are also waiting for further info. from Cannondale. Is it normal that Cannondale is taking so much time to process a replacement frame?


Just depends on your shop and their relationship with Cannondale. If you don't hear back in a few more weeks I would just contact Cannondale and see if they have an update for you.

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PostPosted: Thu May 25, 2017 8:37 pm 
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Joined: Fri May 25, 2007 6:43 pm
Posts: 3349
Early march? It's nearly June now?

I'd be going spare. Have you contacted the importer yet?
I've heard of shops sending a frame in with no paperwork, just a random phone call, and it just sitting in goods inwards at the importer for weeks.

Last warranty frame i did i got in 4 days. Plus a significant upgrade.


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Posted: Thu May 25, 2017 8:37 pm 


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PostPosted: Fri May 26, 2017 8:09 pm 
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Joined: Tue Feb 08, 2011 7:56 am
Posts: 313
Location: California
I'm not a Cannondale dealer but a standard warranty can take a week to months depending on the shop's efficiency and the manufacturer's inventory levels. A lot of brands are running out of 2017s while waiting for the 2018s to eventually arrive.


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