How long does it normally take to get a Cannondale replacement frame ?

Questions about bike hire abroad and everything light bike related. No off-topic chat please

Moderator: Moderator Team

Post Reply
Selmer
Posts: 36
Joined: Mon Jun 23, 2008 8:34 am

by Selmer

I have been waiting for it since early March 2017, the bike shop ( Flyingball Bike Shop in Hong Kong) said they are also waiting for further info. from Cannondale. Is it normal that Cannondale is taking so much time to process a replacement frame?

by Weenie


User avatar
kgt
Posts: 6750
Joined: Sun Jun 18, 2006 10:29 am
Location: Athens, Greece

by kgt

No

KCookie
Posts: 897
Joined: Thu Feb 12, 2015 9:40 am
Location: Pom living in Australia

by KCookie

Im afraid I can't tell you about Cannondale, but my replacement frame took 12 months. (Lightweight). Hopefully yours will be sorted soon as I know how frustrating it is waiting for your pride and joy. !!!

Slack
Posts: 116
Joined: Fri Dec 27, 2013 11:37 pm

by Slack

Yes.

User avatar
53x12
Posts: 3762
Joined: Fri Sep 15, 2006 6:02 am
Location: On the bike

by 53x12

Selmer wrote:I have been waiting for it since early March 2017, the bike shop ( Flyingball Bike Shop in Hong Kong) said they are also waiting for further info. from Cannondale. Is it normal that Cannondale is taking so much time to process a replacement frame?


Just depends on your shop and their relationship with Cannondale. If you don't hear back in a few more weeks I would just contact Cannondale and see if they have an update for you.
"Marginal gains are the only gains when all that's left to gain is in the margins."

mattr
Posts: 3456
Joined: Fri May 25, 2007 6:43 pm
Location: The Grim North.

by mattr

Early march? It's nearly June now?

I'd be going spare. Have you contacted the importer yet?
I've heard of shops sending a frame in with no paperwork, just a random phone call, and it just sitting in goods inwards at the importer for weeks.

Last warranty frame i did i got in 4 days. Plus a significant upgrade.

by Weenie


User avatar
bearsdidit
Shop Owner
Posts: 322
Joined: Tue Feb 08, 2011 7:56 am
Location: California
Contact:

by bearsdidit

I'm not a Cannondale dealer but a standard warranty can take a week to months depending on the shop's efficiency and the manufacturer's inventory levels. A lot of brands are running out of 2017s while waiting for the 2018s to eventually arrive.

Post Reply
  • Similar Topics
    Replies
    Views
    Last post