Total Cycling

Questions about bike hire abroad and everything light bike related. No off-topic chat please

Moderator: Moderator Team

Post Reply
Bridgeman
Posts: 628
Joined: Wed Jan 12, 2005 6:04 am
Location: USA
Contact:

by Bridgeman

Anyone ordered from them recently? I placed an order 12 days ago and though I paid for 3 to 5 day shipping I haven't received my order yet. I've sent them numerous emails inquiring regarding status, but no response.

Always had flawless purchases from them in the past over these many years. Hope all is well with them.

by Weenie


5 8 5
Posts: 1353
Joined: Sat Jul 29, 2006 2:36 am
Location: UK

by 5 8 5

Not used them for a few years. They were always reliable in the past.
Doing a quick search shows there are numerous people experiencing issues of items listed in stock but not, difficulty contacting them and very poor customer service.
Hopefully you paid by credit card or paypal.

User avatar
chrisMTB
Posts: 129
Joined: Sun Apr 12, 2009 9:02 am

by chrisMTB

Last year I ordered a Cateye Volt 6000 from them that it was listed in stock. I was working in a shop based in US and knew the light wasn't available anywhere. I sent them an e-mail to confirm if it was in stock and they said yes. Long story short, paid for it, got a tracking number and it didn't moved. At the end they didn't had it. It's a shame because they have awesome pricing. I guess you need to flip a coin with Total Cycling


Sent from my iPhone using Tapatalk

AJS914
Posts: 1758
Joined: Tue Jan 28, 2014 6:52 pm

by AJS914

They used to be my go-to mail order shop 10 years ago but in the last few years Ribble and others have always beaten them by a big margin on price.

Bridgeman
Posts: 628
Joined: Wed Jan 12, 2005 6:04 am
Location: USA
Contact:

by Bridgeman

Yeah, I also purchased a lot from them in the past. It's unfortunate when things go bad. I'll report back if they step up and contact me soon.

Bridgeman
Posts: 628
Joined: Wed Jan 12, 2005 6:04 am
Location: USA
Contact:

by Bridgeman

Finally got my refund, after all this time. Total, and more recently, Galibier Cycling are off my list. Too many other great shops who go out of their way to ensure customer satisfaction.

by Weenie


Post Reply
  • Similar Topics
    Replies
    Views
    Last post