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 Post subject: Total Cycling
PostPosted: Sun Jan 22, 2017 1:48 am 
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Joined: Wed Jan 12, 2005 6:04 am
Posts: 599
Location: USA
Anyone ordered from them recently? I placed an order 12 days ago and though I paid for 3 to 5 day shipping I haven't received my order yet. I've sent them numerous emails inquiring regarding status, but no response.

Always had flawless purchases from them in the past over these many years. Hope all is well with them.


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 Post subject: Total Cycling
Posted: Sun Jan 22, 2017 1:48 am 


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 Post subject: Re: Total Cycling
PostPosted: Sun Jan 22, 2017 12:03 pm 
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Joined: Sat Jul 29, 2006 2:36 am
Posts: 1353
Location: UK
Not used them for a few years. They were always reliable in the past.
Doing a quick search shows there are numerous people experiencing issues of items listed in stock but not, difficulty contacting them and very poor customer service.
Hopefully you paid by credit card or paypal.


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 Post subject: Re: Total Cycling
PostPosted: Sun Jan 22, 2017 12:48 pm 
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Joined: Sun Apr 12, 2009 9:02 am
Posts: 128
Last year I ordered a Cateye Volt 6000 from them that it was listed in stock. I was working in a shop based in US and knew the light wasn't available anywhere. I sent them an e-mail to confirm if it was in stock and they said yes. Long story short, paid for it, got a tracking number and it didn't moved. At the end they didn't had it. It's a shame because they have awesome pricing. I guess you need to flip a coin with Total Cycling


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 Post subject: Re: Total Cycling
PostPosted: Sun Jan 22, 2017 6:23 pm 
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Joined: Tue Jan 28, 2014 6:52 pm
Posts: 1474
They used to be my go-to mail order shop 10 years ago but in the last few years Ribble and others have always beaten them by a big margin on price.

_________________
Colnago C59


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 Post subject: Re: Total Cycling
PostPosted: Sun Jan 22, 2017 8:54 pm 
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Joined: Wed Jan 12, 2005 6:04 am
Posts: 599
Location: USA
Yeah, I also purchased a lot from them in the past. It's unfortunate when things go bad. I'll report back if they step up and contact me soon.


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 Post subject: Re: Total Cycling
PostPosted: Tue Feb 07, 2017 3:36 am 
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Joined: Wed Jan 12, 2005 6:04 am
Posts: 599
Location: USA
Finally got my refund, after all this time. Total, and more recently, Galibier Cycling are off my list. Too many other great shops who go out of their way to ensure customer satisfaction.


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 Post subject: Re: Total Cycling
Posted: Tue Feb 07, 2017 3:36 am 


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