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PostPosted: Mon Oct 16, 2017 1:28 am 
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Joined: Tue Jul 26, 2016 8:43 pm
Posts: 195
Location: Los Angeles, California
Found a super low price on a Bora Ultra 50 tubular wheelset.
Bought using paypal credit, which offers me some protection.
This outfit sells from Spain. Wondering if any WWers have positive or negative experiences with them.

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PostPosted: Mon Oct 16, 2017 5:12 am 
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Joined: Thu Feb 25, 2016 9:55 pm
Posts: 122
I once bought a rain jacket and a box of close to expiry gels from them. Arrived quickly, but can't say much for customer service as I haven't needed to use it. They do seem to be an okay outfit though, the replication of their website in all european languages makes it look sketchier than what I think it is.


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Posted: Mon Oct 16, 2017 5:12 am 


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PostPosted: Mon Oct 16, 2017 12:21 pm 
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Joined: Sat Dec 12, 2015 7:15 pm
Posts: 26
Same for me, I've bought a few times there. Came in just as expected, never made use of their customer service though


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PostPosted: Mon Oct 16, 2017 12:38 pm 
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Joined: Mon Aug 20, 2012 10:32 am
Posts: 340
Location: UK
I bought my Elite Turbo Muin from them. No problems, fast shipping and I was kept up to date with the status of my order as it progressed.


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PostPosted: Mon Oct 16, 2017 2:18 pm 
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Joined: Sat Aug 20, 2016 9:16 pm
Posts: 70
I have ordered twice from trekkinn.com which is the same company. Low prices, but after a week after ordering I got an email saying that one of the items was not available anymore. Took another week before they shipped the remainder. I am currently waiting for delivery of the 2nd order which should be today, but they haven't shipped yet. And again, after placing the order not everything turned out to be available (this time I checked my order on their website, did not receive an email about this).

All in all, if they have something at a price noticeably lower than other shops, and you want it as opposed to need it, and you are not in a hurry then go for it. Otherwise find a more reliable vendor.


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PostPosted: Mon Oct 16, 2017 3:56 pm 
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Joined: Sun Aug 20, 2017 2:51 pm
Posts: 2
i ordered eTap group from them last week. Great price, shipped it immediately. Unfortunately, it never made it out of Spain.

Image

I don't know why as of yet, guess i will be seeing how the customer service is.


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PostPosted: Tue Oct 17, 2017 4:23 am 
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Joined: Sun Apr 15, 2007 6:44 am
Posts: 178
Slow to despatch goods but stock status and timing indication was visible on my order status on their website. Delivery was then reasonably quick to NZ via PostNL.


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PostPosted: Tue Oct 17, 2017 12:24 pm 
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Joined: Fri Feb 18, 2005 6:50 pm
Posts: 196
Location: Wilmington, DE
I had an overall positive experience with my one and only order from them late last year. I got a Fizik Arione R1 for a great price plus a few bottle cages. Shipping speed wasn't spectacular but as I'm in the US and order most of my stuff from Ribble, I'm used to waiting.


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PostPosted: Tue Oct 17, 2017 1:33 pm 
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Joined: Fri Jul 23, 2004 8:24 pm
Posts: 2162
Location: Houston, Texas
Chris3g wrote:
it never made it out of Spain.

Maybe it is a strike or some by-product of the unrest as a result of the Catalon independence movement?

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PostPosted: Tue Oct 17, 2017 3:14 pm 
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Joined: Sat Mar 16, 2013 9:21 am
Posts: 322
Ordered a saddle a couple of weeks ago. Received a tracking link within a day, but three workdays later it was still inactive. Sent an inquiry, received a good tracking link within ten minutes. The order arrived the next day, four workdays after ordering and one day after what they gave as the expected arrival date. I was pleased enough with the service this time, but seeing all the negative experiences others had, I would follow DutchMountains' advice the next time I think about ordering from them.


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Posted: Tue Oct 17, 2017 3:14 pm 


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