Is Mavic the only company in this day and age (2016) that cannot be contacted through their web site?

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McGilli
Posts: 373
Joined: Sun Jun 07, 2015 6:57 pm

by McGilli

Seriously?

No way to contact them for sales, support, or feedback?

I'm only looking on the Canadian site.... Please tell me I'm missing it....

by Weenie


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Dez33
Posts: 407
Joined: Thu Jun 25, 2015 9:02 am

by Dez33

Seems there are a few bike companies like that, Giant is the same plus a few others.

thprice
Posts: 252
Joined: Sun Jul 17, 2011 6:34 am

by thprice

SRAM is another that choose not to listen directly to its customers

sharkman
Posts: 1399
Joined: Fri Jun 25, 2004 8:32 pm
Location: the Netherlands

by sharkman

As said Try Giant ar least in Europe it's hopeless

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tymon_tm
Posts: 3651
Joined: Tue Sep 05, 2006 4:35 pm

by tymon_tm

it's like with those direct consumer lines on boxes of cereal or juices - they're just an illusion of companies/brands being close to people and hearing their needs :lol: nothing but bored and underpaid outsourced employees on the other end.

the only company I had decent contact with was Canyon, after e-mail exchange they suggested I called them directly and everything went pretty smooth (although not as fast as I'd desire)

a buddy of mine who makes websites for a living claims every company asks for a direct web communication option, but in 90% of cases the messages go to some account no one bothers to even look at.

it seems Facebook is the new way to go regarding online communication these days - in many cases you'll get a reply within minutes.
kkibbler wrote: WW remembers.

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kgt
Posts: 8749
Joined: Sun Jun 18, 2006 10:29 am
Location: Athens, Greece

by kgt

tymon_tm wrote:it seems Facebook is the new way to go regarding online communication these days - in many cases you'll get a reply within minutes.

that

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Westbank
Posts: 332
Joined: Sun Apr 03, 2005 4:39 pm

by Westbank

McGilli wrote:Seriously?

No way to contact them for sales, support, or feedback?

I'm only looking on the Canadian site.... Please tell me I'm missing it....


I always use Twitter or Facebook to contact Mavic. They respond quickly. I have Mavic's (Canada) email if you want it.

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Stolichnaya
Posts: 2621
Joined: Wed Oct 06, 2004 6:55 pm
Location: Vienna, AUT

by Stolichnaya

Email is too big a paper trail liability for a lot of companies... and people.

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Westbank
Posts: 332
Joined: Sun Apr 03, 2005 4:39 pm

by Westbank

I was told by Mavic (Canada) that they prefer that customers deal with local authorized dealers for any questions. It's still not a reason to hide their contact information.

Based on my personal experience, I rarely get answers (to technical questions) from local dealers. The technical support at Mavic is spectacular! That's why I prefer dealing with them instead.

Daniel1975
Posts: 328
Joined: Sat Dec 31, 2005 2:46 pm

by Daniel1975

kgt wrote:
tymon_tm wrote:it seems Facebook is the new way to go regarding online communication these days - in many cases you'll get a reply within minutes.

that

Exept for Colnago.....
Not any response on FB from Colnago or Codagex (importer).

5DII
Posts: 281
Joined: Sat Aug 09, 2014 7:52 pm

by 5DII

Like another user above I have contacted Mavic canada before. The email is well hidden on the website and requires sort of a backdoor way of finding it. I think there are actually very few employees at mavic canada

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cyclespeed
Posts: 1112
Joined: Mon Jun 06, 2016 8:45 am

by cyclespeed

The French are not specialists when it comes to customer service.

Americans I know are frequently shocked by the lack of it when they come here, (we have holiday houses in Brittany).

Until recently many quite big French companies didn't even have websites, and web wise, they are about 4 years behind the curve. Most French cyclists I know don't use Strava, but it is starting.

Andres
Posts: 61
Joined: Mon Mar 09, 2009 10:10 am

by Andres

McGilli wrote:Seriously?

No way to contact them for sales, support, or feedback?

I'm only looking on the Canadian site.... Please tell me I'm missing it....


Call ENVE :D - Seriously

by Weenie


Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓    Broad Selection ✓    Worldwide Delivery ✓

www.starbike.com



wingguy
Posts: 4318
Joined: Thu Mar 08, 2012 11:43 pm

by wingguy

Interview with Enve's CEO about making Mavic's customer service better.... In the USA, anyway.

http://www.bikemag.com/news/enve-ceo-talks-mavic-merger/#kC1qb4x1A3YcP7WS.97

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