Is Mavic the only company in this day and age (2016) that cannot be contacted through their web site?
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Seriously?
No way to contact them for sales, support, or feedback?
I'm only looking on the Canadian site.... Please tell me I'm missing it....
No way to contact them for sales, support, or feedback?
I'm only looking on the Canadian site.... Please tell me I'm missing it....
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it's like with those direct consumer lines on boxes of cereal or juices - they're just an illusion of companies/brands being close to people and hearing their needs nothing but bored and underpaid outsourced employees on the other end.
the only company I had decent contact with was Canyon, after e-mail exchange they suggested I called them directly and everything went pretty smooth (although not as fast as I'd desire)
a buddy of mine who makes websites for a living claims every company asks for a direct web communication option, but in 90% of cases the messages go to some account no one bothers to even look at.
it seems Facebook is the new way to go regarding online communication these days - in many cases you'll get a reply within minutes.
the only company I had decent contact with was Canyon, after e-mail exchange they suggested I called them directly and everything went pretty smooth (although not as fast as I'd desire)
a buddy of mine who makes websites for a living claims every company asks for a direct web communication option, but in 90% of cases the messages go to some account no one bothers to even look at.
it seems Facebook is the new way to go regarding online communication these days - in many cases you'll get a reply within minutes.
kkibbler wrote: WW remembers.
tymon_tm wrote:it seems Facebook is the new way to go regarding online communication these days - in many cases you'll get a reply within minutes.
that
McGilli wrote:Seriously?
No way to contact them for sales, support, or feedback?
I'm only looking on the Canadian site.... Please tell me I'm missing it....
I always use Twitter or Facebook to contact Mavic. They respond quickly. I have Mavic's (Canada) email if you want it.
- Stolichnaya
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Email is too big a paper trail liability for a lot of companies... and people.
I was told by Mavic (Canada) that they prefer that customers deal with local authorized dealers for any questions. It's still not a reason to hide their contact information.
Based on my personal experience, I rarely get answers (to technical questions) from local dealers. The technical support at Mavic is spectacular! That's why I prefer dealing with them instead.
Based on my personal experience, I rarely get answers (to technical questions) from local dealers. The technical support at Mavic is spectacular! That's why I prefer dealing with them instead.
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kgt wrote:tymon_tm wrote:it seems Facebook is the new way to go regarding online communication these days - in many cases you'll get a reply within minutes.
that
Exept for Colnago.....
Not any response on FB from Colnago or Codagex (importer).
- cyclespeed
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The French are not specialists when it comes to customer service.
Americans I know are frequently shocked by the lack of it when they come here, (we have holiday houses in Brittany).
Until recently many quite big French companies didn't even have websites, and web wise, they are about 4 years behind the curve. Most French cyclists I know don't use Strava, but it is starting.
Americans I know are frequently shocked by the lack of it when they come here, (we have holiday houses in Brittany).
Until recently many quite big French companies didn't even have websites, and web wise, they are about 4 years behind the curve. Most French cyclists I know don't use Strava, but it is starting.
Interview with Enve's CEO about making Mavic's customer service better.... In the USA, anyway.
http://www.bikemag.com/news/enve-ceo-talks-mavic-merger/#kC1qb4x1A3YcP7WS.97
http://www.bikemag.com/news/enve-ceo-talks-mavic-merger/#kC1qb4x1A3YcP7WS.97
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