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 Post subject: How to contact THM?
PostPosted: Sat Oct 05, 2013 6:28 am 
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Joined: Sun Feb 03, 2008 4:40 pm
Posts: 187
Location: Singapore
I have tried to mail them several times (both through their website and by normal email), but never get a reply. I know this kind of complaints are very common in an industry in which some companies seem not to understand the concept of CS. However, just wonder if any of you guys have a name or mail address to someone inside THM who might actually reply. A bit frustrating to consider components from a company and then find out they do not even bother to answer a simple question - makes you loose a bit of motivation :(

Thank you in advance.


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 Post subject: How to contact THM?
Posted: Sat Oct 05, 2013 6:28 am 


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 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 9:58 am 
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Joined: Sat Mar 19, 2011 10:50 pm
Posts: 659
My only suggestion when dealing with botique parts companies is dont bother. Choose a good reseller and just deal with them. I think Fair wheel bikes has awesome CS and carries THM.

Do I get a discount for saying that? :wink:


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 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 11:08 am 
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Joined: Fri Apr 04, 2008 2:49 am
Posts: 1489
Location: Europe
Why don't you ask your question here? There are plenty of THM users who might know the answer you're looking for. That's what a forum is for anyway. :)

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 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 2:27 pm 
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Joined: Sun Feb 03, 2008 4:40 pm
Posts: 187
Location: Singapore
mythical wrote:
Why don't you ask your question here? There are plenty of THM users who might know the answer you're looking for. That's what a forum is for anyway. :)


A fair suggestion. Will write in the MTB section.

Thank you


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 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 8:03 pm 
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Joined: Tue Apr 10, 2007 7:38 pm
Posts: 422
Location: Sweden
Normally they just answer. Last time i wrote to them i got an answer after just some hours.

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 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 10:42 pm 
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Joined: Mon Dec 14, 2009 6:26 pm
Posts: 839
Me too I got an answer within hours and the communication I hade with them was a pleasant one. It may be THM were at a fair or even on holiday. I know they are closed in early July for a couple of weeks.

I think one of the cool things about the cycling industry is you can communicate directly with manufacturers. THM is one of very few elite small producers who are made up people who are dedicated to making the most efficient and beautiful cycling kit available. They were not put on this planet to fulfil a CS role. The fact that you can contact them at all is amazing.


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 Post subject: Re: How to contact THM?
PostPosted: Thu Oct 10, 2013 1:52 pm 
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Joined: Mon May 05, 2008 5:15 pm
Posts: 945
same here I received an answer with in 24hrs of my email.

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 Post subject: Re: How to contact THM?
Posted: Thu Oct 10, 2013 1:52 pm 


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