Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Galleries NEW FAQ Contact About
It is currently Thu Jul 28, 2016 1:57 am
Recently the board software has been updated and there are some known bugs/failures:
- Avatars are currently not being displayed ✔ FIXED
- Tapatalk connection is currently broken ✔ FIXED
- Avatars cannot be uploaded ✔ FIXED

Please note that we will soon do some changes in WW board template design in case to get a fully mobile/desktop responsiveness board!
If you find more errors please post it here: http://weightweenies.starbike.com/forum/viewtopic.php?f=7&t=139062


All times are UTC+01:00





Post new topic  Reply to topic  [ 7 posts ] 
Author Message
 Post subject: How to contact THM?
PostPosted: Sat Oct 05, 2013 6:28 am 
Offline

Joined: Sun Feb 03, 2008 4:40 pm
Posts: 187
Location: Singapore
I have tried to mail them several times (both through their website and by normal email), but never get a reply. I know this kind of complaints are very common in an industry in which some companies seem not to understand the concept of CS. However, just wonder if any of you guys have a name or mail address to someone inside THM who might actually reply. A bit frustrating to consider components from a company and then find out they do not even bother to answer a simple question - makes you loose a bit of motivation :(

Thank you in advance.


Top
   
 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 9:58 am 
Offline

Joined: Sat Mar 19, 2011 10:50 pm
Posts: 659
My only suggestion when dealing with botique parts companies is dont bother. Choose a good reseller and just deal with them. I think Fair wheel bikes has awesome CS and carries THM.

Do I get a discount for saying that? :wink:


Top
   
 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 11:08 am 
Offline
User avatar

Joined: Fri Apr 04, 2008 2:49 am
Posts: 1417
Location: Europe
Why don't you ask your question here? There are plenty of THM users who might know the answer you're looking for. That's what a forum is for anyway. :)

_________________
“I always find it amazing that a material can actually sell a product when it’s really the engineering that creates and dictates how well that material will behave or perform.” — Chuck Teixeira

RideWert.com
Wert Cycling on Facebook


Top
   
 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 2:27 pm 
Offline

Joined: Sun Feb 03, 2008 4:40 pm
Posts: 187
Location: Singapore
mythical wrote:
Why don't you ask your question here? There are plenty of THM users who might know the answer you're looking for. That's what a forum is for anyway. :)


A fair suggestion. Will write in the MTB section.

Thank you


Top
   
 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 8:03 pm 
Offline
User avatar

Joined: Tue Apr 10, 2007 7:38 pm
Posts: 259
Location: Sweden
Normally they just answer. Last time i wrote to them i got an answer after just some hours.

_________________
my 4053g - 8,935lbs Bike: viewtopic.php?f=10&t=98639


Top
   
 Post subject: Re: How to contact THM?
PostPosted: Sat Oct 05, 2013 10:42 pm 
Offline

Joined: Mon Dec 14, 2009 6:26 pm
Posts: 839
Me too I got an answer within hours and the communication I hade with them was a pleasant one. It may be THM were at a fair or even on holiday. I know they are closed in early July for a couple of weeks.

I think one of the cool things about the cycling industry is you can communicate directly with manufacturers. THM is one of very few elite small producers who are made up people who are dedicated to making the most efficient and beautiful cycling kit available. They were not put on this planet to fulfil a CS role. The fact that you can contact them at all is amazing.


Top
   
 Post subject: Re: How to contact THM?
PostPosted: Thu Oct 10, 2013 1:52 pm 
Offline

Joined: Mon May 05, 2008 5:15 pm
Posts: 713
same here I received an answer with in 24hrs of my email.

_________________
Colnago C50
2013 Colnago C59
2013 Cervelo S5


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 7 posts ] 

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. Cannondale Contact?

in Road

Enda Marron

2

325

Tue Mar 15, 2016 11:30 pm

Skylark View the latest post

There are no new unread posts for this topic. Weight of Giant Contact SLR handlebar

in Road

anna91

11

795

Tue Feb 09, 2016 10:19 pm

anna91 View the latest post


All times are UTC+01:00


Who is online

Users browsing this forum: Bing [Bot], HammerTime2 and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited