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PostPosted: Thu Jun 26, 2014 10:26 pm 
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Joined: Fri Feb 17, 2006 6:22 am
Posts: 1297
Location: Zion
Just wanted to give kudos to Garmin for replacing my rather old Garmin Edge 500 for free when the two mounting tabs broke. Their goodwill warranty goes above and beyond in my book. It's much appreciated.

By the way, they've also got a "trade-up" program that I could've used to replace my broken 500 with a newer model. They offered to discount their newer models by the cost of the repair needed on my unit, but I decided it was still a bit rich for me. Regardless, it's another positive in my book.

Thanks, Garmin!

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PostPosted: Fri Jun 27, 2014 2:21 am 
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Joined: Mon Dec 30, 2013 1:51 am
Posts: 70
Lucky you. I broke mine after 18 months and they "reduced" the cost of replacement to $45.


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Posted: Fri Jun 27, 2014 2:21 am 


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PostPosted: Sun Jun 29, 2014 9:21 pm 
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Joined: Sun Mar 11, 2012 1:40 am
Posts: 254
Why?


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PostPosted: Sun Jul 06, 2014 4:07 am 
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Joined: Tue Jul 14, 2009 2:18 am
Posts: 211
I had my unit replaced within 2 weeks. I loose confident with garmin - all model with the same mount. What if the mount break again and will I get it replace?


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PostPosted: Sun Jul 06, 2014 5:14 am 
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Joined: Fri Feb 11, 2011 4:23 am
Posts: 343
Which county's garmin service point is replacing them out of warranty? Australia's certainly won't, and are exceptionally difficult, painful and slow to deal with....


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PostPosted: Sun Jul 06, 2014 6:32 am 
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Joined: Fri Feb 17, 2006 6:22 am
Posts: 1297
Location: Zion
Garmin USA in my case...

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PostPosted: Sun Jul 06, 2014 7:43 pm 
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Joined: Sun Mar 11, 2012 1:40 am
Posts: 254
I guess I was too lucky. Garmin UK were very useful and change the device and mount instantly.


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PostPosted: Mon Jul 07, 2014 6:18 am 
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Joined: Fri Feb 11, 2011 4:23 am
Posts: 343
Garmin Australia were terrible to deal with when my 3 week old Garmin 510 broke a mounting lug after I ran over a bump in the road. Unfortunately, my 510 ended up flying off my bike and under a car travelling behind me.

Initially they declined my warranty request due to not covering "physical" damage. It took several months to get it thru their thick heads that the physical damage would not have occurred if the unit hadn't of flown off my bike due to faulty mounting lugs! After threatening further consumer action, and having to send in a statutory declaration affirming to how the damage occurred, I received a new head unit. They refused to replace the genuine Garmin wetsuit protective skin I had it in, which was destroyed when it was run over!

Needless to say I always have may garmin tethered to my bars now!

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PostPosted: Mon Jul 07, 2014 7:19 am 
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Joined: Sun Mar 11, 2012 1:40 am
Posts: 254
Go on twitter and tweet their shameful customer service so people will know, as well Garmin ppl, how bad their service can be from time to time.


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PostPosted: Thu Jul 17, 2014 8:16 pm 
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Joined: Mon Jul 18, 2011 2:44 am
Posts: 1998
happened to me, and it was completely my fault. Had my garmine for 3 years and 30k miles , but then out of rushing, i lifted up on my garmin whilst turning it and lost 95% of one of the tabs. it still engaged but then i found online a full front and back new cover for cheapz. Swapped over the electronics and good as new!

garmin wanted to charge me like 100ish $ for a refurb. and other sites had the case (back only for like 75$). I got front and back from a nice chap for like 30$ shipped. seemed well worth it.

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