Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Galleries NEW FAQ Contact About Impressum
It is currently Sat Dec 16, 2017 6:24 pm

All times are UTC+01:00





Post new topic  Reply to topic  [ 25 posts ]  Go to page Previous 1 2
Author Message
PostPosted: Thu Jun 26, 2014 10:26 pm 
Offline

Joined: Fri Feb 17, 2006 6:22 am
Posts: 1767
Location: Zion
Just wanted to give kudos to Garmin for replacing my rather old Garmin Edge 500 for free when the two mounting tabs broke. Their goodwill warranty goes above and beyond in my book. It's much appreciated.

By the way, they've also got a "trade-up" program that I could've used to replace my broken 500 with a newer model. They offered to discount their newer models by the cost of the repair needed on my unit, but I decided it was still a bit rich for me. Regardless, it's another positive in my book.

Thanks, Garmin!

_________________
5.7kg / 12.7lbs Addict SL w/PowerTap
9.3kg / 20.5lbs Scale 29 Pro ... woefully under-used
Retired: 5.9kg / 13lbs Addict R1 w/PowerTap ... lowest was 5.593kg / 12.33lbs


Top
   
Posted: Thu Jun 26, 2014 10:26 pm 


Top
   
 
PostPosted: Fri Jun 27, 2014 2:21 am 
Offline

Joined: Mon Dec 30, 2013 1:51 am
Posts: 145
Lucky you. I broke mine after 18 months and they "reduced" the cost of replacement to $45.


Top
   
PostPosted: Sun Jun 29, 2014 9:21 pm 
Offline

Joined: Sun Mar 11, 2012 1:40 am
Posts: 268
Why?


Sent from my iPhone using Tapatalk


Top
   
PostPosted: Sun Jul 06, 2014 4:07 am 
Offline

Joined: Tue Jul 14, 2009 2:18 am
Posts: 211
I had my unit replaced within 2 weeks. I loose confident with garmin - all model with the same mount. What if the mount break again and will I get it replace?


Top
   
PostPosted: Sun Jul 06, 2014 5:14 am 
Offline

Joined: Fri Feb 11, 2011 4:23 am
Posts: 344
Which county's garmin service point is replacing them out of warranty? Australia's certainly won't, and are exceptionally difficult, painful and slow to deal with....


Top
   
PostPosted: Sun Jul 06, 2014 6:32 am 
Offline

Joined: Fri Feb 17, 2006 6:22 am
Posts: 1767
Location: Zion
Garmin USA in my case...

_________________
5.7kg / 12.7lbs Addict SL w/PowerTap
9.3kg / 20.5lbs Scale 29 Pro ... woefully under-used
Retired: 5.9kg / 13lbs Addict R1 w/PowerTap ... lowest was 5.593kg / 12.33lbs


Top
   
PostPosted: Sun Jul 06, 2014 7:43 pm 
Offline

Joined: Sun Mar 11, 2012 1:40 am
Posts: 268
I guess I was too lucky. Garmin UK were very useful and change the device and mount instantly.


Sent from my iPhone using Tapatalk


Top
   
PostPosted: Mon Jul 07, 2014 6:18 am 
Offline

Joined: Fri Feb 11, 2011 4:23 am
Posts: 344
Garmin Australia were terrible to deal with when my 3 week old Garmin 510 broke a mounting lug after I ran over a bump in the road. Unfortunately, my 510 ended up flying off my bike and under a car travelling behind me.

Initially they declined my warranty request due to not covering "physical" damage. It took several months to get it thru their thick heads that the physical damage would not have occurred if the unit hadn't of flown off my bike due to faulty mounting lugs! After threatening further consumer action, and having to send in a statutory declaration affirming to how the damage occurred, I received a new head unit. They refused to replace the genuine Garmin wetsuit protective skin I had it in, which was destroyed when it was run over!

Needless to say I always have may garmin tethered to my bars now!

Image


Top
   
PostPosted: Mon Jul 07, 2014 7:19 am 
Offline

Joined: Sun Mar 11, 2012 1:40 am
Posts: 268
Go on twitter and tweet their shameful customer service so people will know, as well Garmin ppl, how bad their service can be from time to time.


Sent from my iPhone using Tapatalk


Top
   
PostPosted: Thu Jul 17, 2014 8:16 pm 
Offline
Resident master of GIF

Joined: Mon Jul 18, 2011 2:44 am
Posts: 3149
happened to me, and it was completely my fault. Had my garmine for 3 years and 30k miles , but then out of rushing, i lifted up on my garmin whilst turning it and lost 95% of one of the tabs. it still engaged but then i found online a full front and back new cover for cheapz. Swapped over the electronics and good as new!

garmin wanted to charge me like 100ish $ for a refurb. and other sites had the case (back only for like 75$). I got front and back from a nice chap for like 30$ shipped. seemed well worth it.

Image

_________________
Nate ★ Life , my tumblr joint
Instagramz
My Podcasts


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 25 posts ]  Go to page Previous 1 2

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. Garmin Edge 1030

in Cycle Chat

WheresWaldo

4

1089

Sat Sep 09, 2017 9:48 am

Hillsaretheenemy View the latest post

There are no new unread posts for this topic. K-Edge Garmin Mount - Regular vs XL

in Road

ipenguinking

6

399

Wed Nov 22, 2017 5:47 am

TonyM View the latest post

There are no new unread posts for this topic. Garmin Edge 1030 and Vector 3

[ Go to page: 1 2 3 4 5 6 ]

in Road

Tillquist

75

14449

Sat Dec 02, 2017 7:47 pm

ergott View the latest post

There are no new unread posts for this topic. Garmin releasing a new Edge computer soon?

[ Go to page: 1 2 3 4 ]

in Road

SpecializedColnago

47

5487

Wed Nov 01, 2017 10:47 pm

MichaelB View the latest post

There are no new unread posts for this topic. New Dura Ace Di2 9150 connecting to Garmin Edge 1000

[ Go to page: 1 2 ]

in Road

greenp

24

2437

Sat Apr 08, 2017 7:41 am

eaglejackson View the latest post


All times are UTC+01:00


Who is online

Users browsing this forum: No registered users and 13 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited