Not trying to start a smear campaign, but I should warn fellow weight weenies about my experience, and after searching in google, the experience of many others has been identical.
Once you place your order, whatever it is, you won't see or hear from them until it arrives at your doorstep.
I bought something on a Sunday night and immediately tried to cancel (called/emailed Monday morning... Monday at lunch, Monday afternoon, Tuesday Morning, Tuesday at lunch, Wednesday at lunch). All contact info they provide does not get you in contact; it goes unanswered. So, they (a guy named Rick) don't pick up phones, don't reply to emails. Once a mysterious package arrives, they have got you. You have to pay a 15% restocking fee. Even if you called/emailed a cancellation notice 4 days, 3 days, and 2 days before the item was shipped. They also charge you for shipping (if your order came with free shipping) on top of the 15% fee, and on top of that, you of course need to pay return shipping. It will cost me $240 to return a $1062 wheelset.
What a business plan.
I strongly discourage buying from BIKESONLINE.COM
Well, next time you'll think twice before buying.
The shop is right to make you pay the fee, after all their are not a charity organization and someone has to pay for that 'free' shipping that you've got he first time around, isn't it? Otherwise people will just buy and then change their minds and then change their minds again and then the shop has to pay for all that 'free' shipping.