problems with jerseycycles.com

[adidavas]

Hi,

do you have problem with shipping from this site? About 40 days waiting and nothing comes from it...

[SDP]

i always had great service to uk.


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[highwater]

It took about a week before my stuff shipped from them. I got an email explaining something about being busy taking care of ill, elderly relatives.

[UpFromOne]

you gotta email / pester ole Bob at Jersey. He does have family issues and isn't always on top of things at the shop. But in my many transactions I find that he will get you taken care of, if you get on him.

[xnavalav8r]

There is a note from Bob on the website stating that he will be shut down for a couple of weeks due to travel. He won't be filling/shipping any orders until early April. I submitted an order 2 weeks ago for which payment has been processed. I don't know if it will get to me anytime soon. But if there are personal/family issues causing a delay, I can accept that. I've never had an issue with any other orders.

[jbf]

I have purchased lots of stuff over the years from JerseyCycles and Bob is a very straight guy. You will have no issue receiving your order. My last order was only a few weeks ago when his recent problems were emerging and delivery was a few days slower than normal (he did send an email to apologize). This is a 1 man operation and it sounds like he is having family issues which are taking him away from his business (you will note that TorontoCycles has had a similar recent hiatus). I don't know his/their situation but my both my parents are in assisted living with 24-hour caregivers (when I or my sister are not there) so I have the ultimate sympathy for whatever he up against. I've had to jump on an airplane more than once with only a few hours notice.

Give him time and he will take care of you. Lets face it, we can all wait a few more days for our titanium bolts.

[xnavalav8r]

+1

Bob e-mailed me yesterday to update the status of my order. As I said, I'm willing to accept a delay when all past experience has been positive. I'd rather give my business to a good guy running a small company who handles things personally... even if it means occasional issues like this. Not a big deal. Especially considering most of the stuff he sells is eye-candy for the bike. Any of us can ride for an extra week or so on stock nuts and bolts waiting for our cool ano bits to arrive.

[adidavas]

For my order I think its post office delay, or lost in post. I asked him to claim post office for this, but no answer.