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Anyone else experiencing severe delays with Rapha?
Posted: Mon Feb 25, 2013 2:52 pm
by ThePullMan
As stated above, is anyone else in the same boat with me? Ordered a couple of stuff the previous Saturday (16/2) and my stuff haven't even been dispatched yet. Apparently they just moved into a new dispatch and warehousing facility....
Anyone else experiencing severe delays with Rapha?
Posted: Mon Feb 25, 2013 2:52 pm
by Weenie
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Re: Anyone else experiencing severe delays with Rapha?
Posted: Mon Feb 25, 2013 3:01 pm
by nathanong87
ThePullMan wrote:As stated above, is anyone else in the same boat with me? Ordered a couple of stuff the previous Saturday (16/2) and my stuff haven't even been dispatched yet. Apparently they just moved into a new dispatch and warehousing facility....
u try callin them with your order number, and asking?....
Re: Anyone else experiencing severe delays with Rapha?
Posted: Mon Feb 25, 2013 3:06 pm
by hpsims
I got a tweet from them the other day: "Dear all, we've recently moved our distribution to a new dispatch centre. Like any big move, it's taking us time to get everything rolling at full speed & there are delays on some orders. Our priority is to get all these shipments delivered as soon as possible e have therefore delayed today's planned launch of the new Spring Summer range until next week.We would like to apologise for any inconvenience and ask for your patience and understanding. Thank you."
Just have to wait unfortunately.
Re: Anyone else experiencing severe delays with Rapha?
Posted: Mon Feb 25, 2013 4:22 pm
by jekyll man
I ordered a few things the other week; they sent me an email apologizing for the slow dispatch, and when my stuff did appear, there was a freebie snood in the box along with their apologizes.
so sit tight
Re: Anyone else experiencing severe delays with Rapha?
Posted: Mon Feb 25, 2013 7:57 pm
by Valbrona
Maybe it is to do with Chinese New Year celebrations holding up shipments?
Re: Anyone else experiencing severe delays with Rapha?
Posted: Tue Feb 26, 2013 2:21 am
by ThePullMan
Yeah probably, since most of their stuff are made in china anyway.
Re: Anyone else experiencing severe delays with Rapha?
Posted: Wed Feb 27, 2013 11:03 am
by wasabi1
jekyll man wrote:I ordered a few things the other week; they sent me an email apologizing for the slow dispatch, and when my stuff did appear, there was a freebie snood in the box along with their apologizes.
so sit tight
Result!
Re: Anyone else experiencing severe delays with Rapha?
Posted: Wed Feb 27, 2013 11:03 am
by Weenie
Visit
starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
Re: Anyone else experiencing severe delays with Rapha?
Posted: Sun Mar 03, 2013 7:06 pm
by limba
Same here. It took forever (two weeks) and they gave me a free winter collar.