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PostPosted: Mon Feb 25, 2013 2:52 pm 
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Joined: Mon Dec 13, 2010 10:16 am
Posts: 36
As stated above, is anyone else in the same boat with me? Ordered a couple of stuff the previous Saturday (16/2) and my stuff haven't even been dispatched yet. Apparently they just moved into a new dispatch and warehousing facility....

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Posted: Mon Feb 25, 2013 2:52 pm 


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PostPosted: Mon Feb 25, 2013 3:01 pm 
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Joined: Mon Jul 18, 2011 2:44 am
Posts: 1338
ThePullMan wrote:
As stated above, is anyone else in the same boat with me? Ordered a couple of stuff the previous Saturday (16/2) and my stuff haven't even been dispatched yet. Apparently they just moved into a new dispatch and warehousing facility....


u try callin them with your order number, and asking?....


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PostPosted: Mon Feb 25, 2013 3:06 pm 
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Joined: Fri Nov 11, 2011 6:44 pm
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I got a tweet from them the other day: "Dear all, we've recently moved our distribution to a new dispatch centre. Like any big move, it's taking us time to get everything rolling at full speed & there are delays on some orders. Our priority is to get all these shipments delivered as soon as possible e have therefore delayed today's planned launch of the new Spring Summer range until next week.We would like to apologise for any inconvenience and ask for your patience and understanding. Thank you."

Just have to wait unfortunately.


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PostPosted: Mon Feb 25, 2013 4:22 pm 
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Location: Pack filler
I ordered a few things the other week; they sent me an email apologizing for the slow dispatch, and when my stuff did appear, there was a freebie snood in the box along with their apologizes.

so sit tight :-)

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PostPosted: Mon Feb 25, 2013 7:57 pm 
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Location: United Kingdom of Great Britain and Northern Ireland
Maybe it is to do with Chinese New Year celebrations holding up shipments?


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PostPosted: Tue Feb 26, 2013 2:21 am 
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Yeah probably, since most of their stuff are made in china anyway.

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PostPosted: Wed Feb 27, 2013 11:03 am 
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Joined: Mon Jan 31, 2011 9:57 pm
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jekyll man wrote:
I ordered a few things the other week; they sent me an email apologizing for the slow dispatch, and when my stuff did appear, there was a freebie snood in the box along with their apologizes.

so sit tight :-)


Result!

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PostPosted: Sun Mar 03, 2013 7:06 pm 
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Joined: Tue Dec 16, 2003 4:24 am
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Same here. It took forever (two weeks) and they gave me a free winter collar.


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Posted: Sun Mar 03, 2013 7:06 pm 


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