Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Galleries NEW FAQ Contact About Impressum
It is currently Sun Jan 21, 2018 1:52 pm

All times are UTC+01:00





Post new topic  This topic is locked, you cannot edit posts or make further replies.  [ 125 posts ]  Go to page Previous 15 6 7 8 9
Author Message
PostPosted: Mon Feb 08, 2016 4:55 am 
Offline

Joined: Sat Feb 25, 2012 10:01 am
Posts: 556
Location: Kuala Lumpur, Malaysia
Mann give it a rest..

You got your bib in a unconventional way (a gift from a friend which he bought from Rapha Sydney..?) and Rapha as a company would also take due diligence to honor such claim. In Rapha's website it is clearly stated that you need to return it to Rapha Cycle Club if you bought it from them; not directly to Rapha. Get in touch with Rapha Sydney to get your warranty issue sorted. Don't just vent here without any effort from yourself. Help Rapha to help you. Forget about that discount vouchers.


Top
   
 
PostPosted: Mon Feb 08, 2016 11:37 am 
Offline

Joined: Mon Oct 31, 2005 7:11 pm
Posts: 1229
Location: Out there
InoxEPS wrote:
ultimobici wrote:
InoxEPS wrote:
Actually I don't have to contact the CCSYD for this issue. He as a Marketing Manager for Asia ( he knew the whole situation, he is the one I spoke at first, he knew I never buy counterfeit,why he can't simply acknowledges & inform their UK side to solve this matter ? ) I knew he tries to close more sales again from a different angle,just push this matter to the Customer Service Manager for Asia to offer me a "discount voucher". This may all be "more money than sense". But I think it's probably just "more money". He is smart but I ain't stupid. I said to them, I need "warranty service"/"replacement", I'm not buy more of their products.

The requirement for proof of purchase is a reasonable requirement. It protects a company from fraudulent warranty claims. It protects retailers from online only dealers not wanting to deal with their warranty obligations. It would appear that you are either unable or unwilling to comply with this normal requirement to have some sort of proof of purchase. So, rather than simply telling you to take a flying leap, Rapha have offered you a discount on a purchase. Your story simply doesn't stack up in light of Rapha's well documented customer service record. Deal with it.


Customers may get used to waiting for warranty service, rather than paying full price ( using the discount voucher ) The biggest con of using "discount voucher" is that they cost you money,this doesn't mean we call it a warranty service.When consumers find a "discount voucher" and use it successfully, they believe they've gotten a good deal.
For my issue,I don't want to spend more. I just need a real "warranty service" or replacement.Such a big company the Rapha, they can't make it. They just want you keep on spending money for their products. But does is really make good business sense?


Forget about it. You know what to do to resolve things but aren't prepared to listen or act on the advice.

Stop whining.


Top
   
 
Posted: Mon Feb 08, 2016 11:37 am 


Top
   
 
PostPosted: Mon Feb 08, 2016 12:40 pm 
Offline

Joined: Sun Jun 10, 2012 11:32 am
Posts: 65
Rodrego Hernandez wrote:
InoxEPS wrote:
ultimobici wrote:
InoxEPS wrote:
Actually I don't have to contact the CCSYD for this issue. He as a Marketing Manager for Asia ( he knew the whole situation, he is the one I spoke at first, he knew I never buy counterfeit,why he can't simply acknowledges & inform their UK side to solve this matter ? ) I knew he tries to close more sales again from a different angle,just push this matter to the Customer Service Manager for Asia to offer me a "discount voucher". This may all be "more money than sense". But I think it's probably just "more money". He is smart but I ain't stupid. I said to them, I need "warranty service"/"replacement", I'm not buy more of their products.

The requirement for proof of purchase is a reasonable requirement. It protects a company from fraudulent warranty claims. It protects retailers from online only dealers not wanting to deal with their warranty obligations. It would appear that you are either unable or unwilling to comply with this normal requirement to have some sort of proof of purchase. So, rather than simply telling you to take a flying leap, Rapha have offered you a discount on a purchase. Your story simply doesn't stack up in light of Rapha's well documented customer service record. Deal with it.


Customers may get used to waiting for warranty service, rather than paying full price ( using the discount voucher ) The biggest con of using "discount voucher" is that they cost you money,this doesn't mean we call it a warranty service.When consumers find a "discount voucher" and use it successfully, they believe they've gotten a good deal.
For my issue,I don't want to spend more. I just need a real "warranty service" or replacement.Such a big company the Rapha, they can't make it. They just want you keep on spending money for their products. But does is really make good business sense?


Forget about it. You know what to do to resolve things but aren't prepared to listen or act on the advice.

Stop whining.


Dude,you don't even understand the whole situation at all.Why don't you read my post from start t finish again?
The warranty service issue is a small matter but the attitude of the online customer service is a big issue.


Top
   
 
PostPosted: Mon Feb 08, 2016 12:53 pm 
Offline

Joined: Fri Jun 12, 2015 6:21 pm
Posts: 340
There's always rapha Facebook or rapha twitter if you need to vent out some anger. You can probably get more mileage, and perhaps some sympathy there.

Sent from my SM-G920I using Tapatalk

_________________
My Tarmac SL3 http://weightweenies.starbike.com/forum/viewtopic.php?t=136991


Top
   
 
PostPosted: Mon Feb 08, 2016 1:30 pm 
Offline
Administrator
User avatar

Joined: Mon Jun 02, 2003 8:17 am
Posts: 6560
Location: Drenthe, Holland
Locked for now.

_________________
{USERNAME} wrote:
'Tape was made to wrap your GF's gifts, NOT hold a freakin tire on.'


Top
   
 
Display posts from previous:  Sort by  
Post new topic  This topic is locked, you cannot edit posts or make further replies.  [ 125 posts ]  Go to page Previous 15 6 7 8 9

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. Which Rapha bib short ?

[ Go to page: 1 2 ]

in Cycle Chat

TonyM

26

2975

Mon Oct 23, 2017 6:42 pm

bilwit View the latest post

There are no new unread posts for this topic. Rapha Core Inseam

in Cycle Chat

KWalker

4

917

Fri Mar 24, 2017 2:08 am

KWalker View the latest post

There are no new unread posts for this topic. The Devil bikes in Rapha

[ Go to page: 1 2 3 ]

in Cycle Chat

fromtrektocolnago

34

3832

Mon May 22, 2017 5:23 pm

kgt View the latest post

There are no new unread posts for this topic. Rapha Core v Castelli Endurance bibshorts

in Cycle Chat

liam7020

0

238

Tue Dec 26, 2017 3:10 pm

liam7020 View the latest post

There are no new unread posts for this topic. Rapha Jackets, Bibs & Castelli Tights

in For sale - Pictures are mandatory 22-3-13

MRM

0

391

Wed Nov 01, 2017 8:00 pm

MRM View the latest post


All times are UTC+01:00


Who is online

Users browsing this forum: djcharlou and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Limited