Update: buyer beware from BTP
I paid Bernhard at BTP for three water bottle cages ~7 months ago and have yet to receive them, much less a promised refund.
15 Jan '12 - I emailed Bernhard at BTP to buy three water bottle cages.
16 Jan '12 - Bernhard responds with a price and requests Paypal.
16 Jan '12 - I pay via Paypal and Bernhard confirms payment with an email back to me.
4 Apr '12 - No delivery, yet. I email Bernhard. No reply.
3 May '12 - No delivery, yet. I email Bernhard. No reply.
Early Jun '12 - I start this post wondering if something has happened to Bernhard or his company.
Early Jun '12 - I call Bernhard and he says he'll track the missing package.
4 Jun '12 - No reply from Bernhard with tracking details, so I email again.
6 Jun '12 - Bernhard emails me and says package was lost and will send again. Doesn't email me tracking details for either package.
23 Jun '12 - I email Bernhard asking for tracking number for second shipment. No reply.
31 Jul '12 - No delivery, yet. I email Bernhard. No reply.
Late Aug '12 - I call Bernhard again and he says he will issue a refund and not ship me anything. I prefer the cages, but accept his offer for a refund.
21 Aug '12 - I email Bernhard paypal details for my refund.
24 Aug '12 - No reply. I email Bernhard again.
29 Aug '12 (today) - No reply. I email Bernhard again.
29 Aug '12 (today) - I send a "money request" via Paypal to Bernhard.
I have purchased directly from Bernhard a couple of times previously, engaged him via email on installation advice and purchased other BTP products through vendors. I'm a long-time user and advocate of his work, but this is just too much and has gone on much too long.
UPDATE - I finally rec'd a complete refund. Nothing more, nothing less from Bernhard.