BTP - anyone heard from Bernhard recently? / Buyer Beware

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Johnny Rad
Posts: 1802
Joined: Fri Feb 17, 2006 6:22 am
Location: Zion

by Johnny Rad

Has anyone heard from Bernhard at BTP recently?

I've tried these two email addresses with no luck for the past couple of months.

Bernhard.Langerbein@t-online.de
service@b-t-p.de


Thanks!
Last edited by Johnny Rad on Mon Sep 03, 2012 8:54 pm, edited 1 time in total.

pierre-san
Posts: 212
Joined: Mon Mar 09, 2009 12:51 am
Location: Tokyo

by pierre-san

Hey JR,

I've sent a couple of emails as well over the last two weeks and have had no reply...In the past he has sent me a reply within a couple of days, so I'm thinking things have changed. Maybe call him. :noidea:

Good luck, Pete

by Weenie


jmartpr
Shop Owner
Posts: 998
Joined: Thu Apr 17, 2008 1:07 am
Location: San Juan, Puerto Rico
Contact:

by jmartpr

I haven't heard from him in months....I think he closed shop :-(

serbelo
Posts: 76
Joined: Fri May 06, 2011 6:31 am

by serbelo

Another topic about BTP.
viewtopic.php?f=3&t=92024" onclick="window.open(this.href);return false;
Cervelo R2.5
Cervelo P2c
Cervelo R3
Parlee Z3
Parlee TT

Johnny Rad
Posts: 1802
Joined: Fri Feb 17, 2006 6:22 am
Location: Zion

by Johnny Rad

Update: buyer beware from BTP

I paid Bernhard at BTP for three water bottle cages ~7 months ago and have yet to receive them, much less a promised refund.

Timeline:

15 Jan '12 - I emailed Bernhard at BTP to buy three water bottle cages.
16 Jan '12 - Bernhard responds with a price and requests Paypal.
16 Jan '12 - I pay via Paypal and Bernhard confirms payment with an email back to me.
4 Apr '12 - No delivery, yet. I email Bernhard. No reply.
3 May '12 - No delivery, yet. I email Bernhard. No reply.
Early Jun '12 - I start this post wondering if something has happened to Bernhard or his company.
Early Jun '12 - I call Bernhard and he says he'll track the missing package.
4 Jun '12 - No reply from Bernhard with tracking details, so I email again.
6 Jun '12 - Bernhard emails me and says package was lost and will send again. Doesn't email me tracking details for either package.
23 Jun '12 - I email Bernhard asking for tracking number for second shipment. No reply.
31 Jul '12 - No delivery, yet. I email Bernhard. No reply.
Late Aug '12 - I call Bernhard again and he says he will issue a refund and not ship me anything. I prefer the cages, but accept his offer for a refund.
21 Aug '12 - I email Bernhard paypal details for my refund.
24 Aug '12 - No reply. I email Bernhard again.
29 Aug '12 (today) - No reply. I email Bernhard again.
29 Aug '12 (today) - I send a "money request" via Paypal to Bernhard.

I have purchased directly from Bernhard a couple of times previously, engaged him via email on installation advice and purchased other BTP products through vendors. I'm a long-time user and advocate of his work, but this is just too much and has gone on much too long.

Advice? Comments?

:noidea:

>>>

UPDATE - I finally rec'd a complete refund. Nothing more, nothing less from Bernhard.
Last edited by Johnny Rad on Sat Sep 08, 2012 6:50 am, edited 2 times in total.

Johnny Rad
Posts: 1802
Joined: Fri Feb 17, 2006 6:22 am
Location: Zion

by Johnny Rad

Update: buyer beware from BTP

I finally elicited another response from Bernhard; however, I don't believe that I'm any closer to a resolution.

29 Aug '12 - Bernhard claims he issued a refund via Paypal on 29 Aug, but I don't see anything in my account. The "proof of refund" from Paypal he emailed me does not look anything like what I've seen from Paypal and makes me think it's not official.
30 Aug '12 - Under further review, Bernhard's Paypal "documentation" shows an incorrect email address for me. Still no response from Bernhard from a couple of emails since.

I'm disappointed that someone who I thought was a well-known and much-respected member of our community would continue to play nonsense games and evade a resolution. :cry:

I wish you better luck if you choose to conduct business directly with Bernhard.

Maybe he has indeed shut down his operation or is focusing in other areas.

>>>

UPDATE - I finally rec'd a complete refund. Nothing more, nothing less from Bernhard.
Last edited by Johnny Rad on Sat Sep 08, 2012 6:50 am, edited 1 time in total.

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Wingnut
Posts: 1850
Joined: Sat Jun 23, 2007 12:41 am

by Wingnut

Lesson to be learned...never trust anyone with the first name "Bernard"...;)
"It's not the destination...it's the ride!"

jvanv8
Posts: 946
Joined: Sat Feb 02, 2008 2:37 pm
Location: Northeast USA

by jvanv8

I emailed him recently when my front derailment stripped. He got right back to me . Haven't sent it in yet but this Buyer enjoys.
AX Vial Evo: 4970g
Addict SL : 5235g
My Cycling Blog
Strava: Wayward Cyclist

by Weenie


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